Description

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 34000 people in over 30 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Role description:

The Senior ITS Operations & Maintenance Specialist will lead the supervision and performance monitoring of the Contractors operations maintenance and training activities for the Chennai Traffic Information System City Bus System and Traffic Management System. The role will support the Client through independent review of system performance maintenance compliance service levels incidents corrective actions training and management reporting.

Role accountabilities:

Supervise the Contractors O&M; and training activities for the Chennai Traffic Information System City Bus System and Traffic Management System.

Monitor Contractor performance and verify compliance with the Contract approved O&M; manuals maintenance schedules and applicable SLAs/KPIs.

Review preventive routine corrective and emergency maintenance activities and recommend corrective actions for delays repeated failures or non-compliance.

Monitor system availability uptime incident response restoration time repeat failures and backlog of unresolved issues.

Review major incident reports and Root Cause Analysis reports and track corrective and preventive actions through closure.

Review O&M; staffing shift arrangements escalation procedures tools spares warranties asset records and field-support arrangements.





Participate in trial operations operational-readiness reviews acceptance-related activities and O&M; handover assessments as required.

Review and supervise training plans training materials SOPs and knowledge-transfer activities for Client personnel operators and maintenance teams.

Attend meetings with the Client and stakeholders and present O&M; status risks non-compliances action plans and recommendations.

Prepare or contribute to monthly quarterly SLA incident technical and O&M; performance reports.

Qualifications & Experience:

Educational Qualification

Mandatory

Bachelors degree in Civil Engineering Electrical Engineering Electronics Engineering Systems Engineering or Traffic Engineering in line with the Consultant RFP.

Preferred

Postgraduate qualification in Transportation Systems Intelligent Transportation Systems Traffic Engineering Systems Engineering Project Management or a related discipline.

Relevant professional certification such as PMP PRINCE2 or ITIL (will be an advantage)

Experience Requirements

RFP Minimum Eligibility

Minimum seven years of working experience in the field of Traffic Management.

Minimum three years of working experience in an ITS-related centre.

Enhanced Recruitment Criteria

Minimum 12 years of overall skilled experience including at least eight years in ITS traffic management public transport ITS or smart-mobility assignments.





Minimum five years of direct experience in ITS operations and maintenance O&M; supervision or technical support management.

Experience in at least three relevant ITS Smart City public transport traffic-management or command-and-control projects.

Demonstrated experience in Contractor/System Integrator management SLA and KPI verification incident management preventive and corrective maintenance operational readiness and acceptance support.

Experience in Client-facing technical reviews management reporting training and knowledge transfer.

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women minorities and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race caste creed colour religion sex age disability marital status sexual orientation and gender identity.

Required Experience:

Manager

📌 ITS Operations & Maintenance managerspecialist (Chennai)
🏢 Arcadis
📍 Chennai