- Support and maintain business-critical Financial Services document management platforms ensuring smooth and efficient day-to-day operations.
- Ensure the stability security and availability of Documentum-based applications integration services APIs and associated cloud infrastructure.
- Monitor application performance system health logs alerts and API activity using AWS CloudWatch and other observability tools.
- Investigate and resolve production incidents perform root cause analysis coordinate recovery efforts and provide timely updates to stakeholders.
- Execute application deployments releases configuration updates and maintenance activities while adhering to ITIL-based change management processes.
- Validate system functionality after deployments and changes to ensure successful implementation and minimal business impact.
- Identify and implement preventive measures to reduce recurring issues and improve overall service reliability.
- Maintain and enhance operational documentation support procedures knowledge base articles and handover materials to support effective service operations and knowledge sharing.
What You Should Bring
- A strong operations-focused mindset with a commitment to service stability business continuity customer satisfaction and measurable operational outcomes.
- Proven ability to thrive in fast-paced collaborative and geographically distributed technology environments.
- Strong analytical and problem-solving skills with a structured approach to incident management root cause analysis escalations and stakeholder engagement.
- Experience planning coordinating and supporting application changes and releases from initiation through validation and post-implementation review.
- Flexibility to participate in shift-based support on-call rotations.
- Occasional weekend support may be required to address high-priority production incidents.
- Excellent communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams business stakeholders vendors and support partners.
- Ability to prioritize tasks manage competing demands and maintain service quality in high-pressure situations.
- A proactive attitude toward continuous improvement operational excellence and knowledge sharing.
Must-Have Technical Skills
- Strong expertise in Java application support including log analysis runtime troubleshooting performance monitoring and incident resolution.
- Hands-on experience managing AWS cloud infrastructure (ECS Fargate EFS S3 CloudWatch) and PostgreSQL databases including deployment administration monitoring maintenance performance tuning troubleshooting backup and recovery and production support.
- Robust SQL and database troubleshooting skills with hands-on experience working with PostgreSQL databases
- Solid understanding of monitoring alerting and observability practices to ensure application availability performance and reliability.
- Proficiency with IT Service Management (ITSM) and collaboration tools such as ServiceNow Jira and Confluence.
- Experience supporting GitHub-based deployment workflows CI/CD pipelines and release management processes.
- Ability to analyze and resolve complex production issues across applications databases integrations and cloud infrastructure.
Nice-to-Have Skills
- Experience with Documentum D2 administration configuration or operational support in enterprise environments.
- Experience supporting and administering Documentum-based document management applications in production environments.
- Hands-on experience troubleshooting Docker containers and containerized application environments.
- Familiarity with GitHub Copilot and other AI-assisted engineering development or support tools.
- Basic understanding of Terraform and Infrastructure as Code (IaC) principles for managing and automating cloud infrastructure.
- Exposure to cloud automation configuration management and modern DevOps practices.
Required Experience:
Senior IC
📌 Production Support Specialist Financial Services Document Management (Chennai)
🏢 BMW TechWorks
📍 Chennai
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