Be the one building AI-powered experiences where they matter most.
At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.
Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.
ABOUT THE ROLE
The Senior Software Engineer - Developer Experience is a hands-on individual contributor focused on improving how engineers build test and deliver software across Genesys. You will design and deliver scalable tooling automation and development workflows that reduce friction increase delivery velocity and improve software quality. You will also help advance Genesyss AI-enabled software development lifecycle (AI-SDLC) applying sound technical judgment as AI capabilities and engineering practices evolve. This role has no direct reports; you will lead through technical ownership mentorship and collaboration.
WHAT YOULL DO
Developer Experience & Platforms
Design and deliver internal developer platforms CI/CD pipelines and reusable tooling that streamline code development testing and deployment workflows.
Build and improve standardized development environments and paved workflows using GitHub CI/CD automation and testing frameworks to reduce setup time and inconsistencies across partner teams.
Improve developer onboarding and day-to-day productivity by creating self-service capabilities documentation and paved paths for common engineering tasks.
AI-SDLC Automation & Quality
Implement and continuously improve AI-enabled software development practices evaluating emerging capabilities and incorporating effective approaches into development testing and delivery workflows while maintaining quality security and reliability.
Automate build test and release processes across the software development lifecycle to reduce manual effort improve consistency and shorten delivery cycles.
Use software delivery and quality metrics including build success rates test effectiveness lead time deployment frequency and change failure rate to identify bottlenecks prioritize improvements and measure impact.
Engineering Delivery & Adoption
Contribute to technical design and reusable frameworks for developer tooling and platforms balancing developer usability scalability security and operational reliability.
Partner with platform security and application teams to deliver developer experience improvements aligned with enterprise standards and engineering needs and support adoption by gathering feedback and iterating based on usage and impact.
Mentor engineers through code and design reviews pairing and knowledge sharing to strengthen engineering practices within the team and partner teams.
WHAT YOU BRING
Required Qualifications
Demonstrated understanding of how AI is changing software development with the ability to evaluate emerging tools and practices learn rapidly as capabilities evolve and apply effective approaches to engineering workflows.
Strong hands-on software engineering experience using Python Java or another modern programming language with demonstrated experience designing and delivering production-quality software or developer tooling.
Experience in developer productivity DevOps or platform engineering with a track record of delivering complex technical initiatives and contributing to cross-team efforts.
Strong experience with CI/CD systems version control automated testing frameworks and cloud-native development environments (preferably AWS) or infrastructure projects.
Experience using software delivery metrics such as deployment frequency lead time build reliability or change failure rate to identify and improve engineering workflows.
Ability to influence adoption of tools and practices through collaboration technical judgment clear communication and effective partnership across engineering teams.
Experience with developer infrastructure observability and testing technologies such as GitHub Terraform Honeycomb Gremlin Playwright or comparable tools.
Preferred Qualifications
Experience integrating AI-powered developer tools code assistants agents or automation capabilities into engineering workflows.
Experience working in large-scale SaaS or distributed engineering organizations.
If you bring many of these capabilities but do not meet every qualification listed we encourage you to apply. We value demonstrated ability sound engineering judgment and the capacity to learn as technologies and practices evolve.
KEY SKILLS
Developer Experience (DevEx)
CI/CD & Automation
AI-Enabled Software Development (AI-SDLC)
Software Quality & Testing
Technical Design & Collaboration
BUSINESS IMPACT
Reduces developer friction and cycle time across development testing and release workflows through automation self-service capabilities and paved paths.
Improves software delivery and quality indicators such as build reliability lead time deployment frequency and change failure rate within supported engineering workflows.
Expands effective adoption of standardized and AI-enabled development practices helping engineering teams use emerging capabilities responsibly while maintaining quality security and reliability.
Working at Genesys
- AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
- A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
- Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
- Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply heres what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.
- Next youll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.
- After interviews are complete our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building whats next - where AI experience and impact come together.
Employee Referral
If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .
You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.
Genesys is an equal prospect employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.