Date Posted:

Country:

India

Location:

1st Floor Embassy Vajram Onyx Embassy Tech Village Outer Ring Road Devarabisanahalli Bengaluru Karnataka - 560103 India.

Job Title: Sr Manager Business Solutions

Year of Experience: 12

About the Role

We are looking for result oriented leaderto lead our E2E Business Process Center of this role you will turn business strategy into transparent approved cross-functional processes requirements data ownership and KPIs across functions regions and Digital Technology stakeholders. You will ensure programs are business-led and that the E2E process is agreed before solution design begins.

On a typical day you will:

- Define and maintain E2E process architecture across enterprise lifecycle value streams.

- Lead cross-functional discovery of current-state pain points and target-state processes roles and controls.

- Translate business outcomes into clear testable prioritized requirements and KPIs.

- Define the E2E data lifecycle and establish process ownership and RACI across functions and regions.

- Own process standards templates quality gates and traceability from requirement to KPI.

- Partner with the E2E Solution Architecture lead to translate processes into coherent solutions.

- Support business readiness UAT training adoption and benefit realization.

- Lead and coach business analysts and process leads.

What you will need to be successfull:

- Bachelors degree in engineering business operations information systems or related field.

- 12 years in business process transformation business analysis or enterprise systems including team leadership.

- Proven E2E process design across multiple functions and regions.

- Solid knowledge of E2E business processes such as product introduction and change quote-to-order order-to-cash plan-to-produce procure-to-pay and service and field operations.





- Strong skills in process modeling requirements management and KPI design.

- Skilled in data lifecycle master data governance and data quality management.

- Experience planning UAT organizational change training and adoption.

- Proficiency with process and requirements tools (e.g. Visio Signavio Jira Azure DevOps).

- Strong facilitation and communication skills with executives and delivery teams.

Preferred Qualifications

- Lean Six Sigma BPMN or agile delivery experience.

- Knowledge of manufacturing supply chain installation and service processes.

- Experience with business system programs (PLM CPQ/configurator ERP CRM MES field service
- Someone understanding solution architecture and business architecture
- Own and deliver large program

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.





You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at

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Required Experience:

Manager

📌 Sr Manager, Business Solutions (Bengaluru)
🏢 Otis
📍 Bengaluru