Computacenter GIS Service management systems looking for a Functional Consultant/Business Analyst to join our Group Information Services team at Computacenter this is an excellent chance to join a thriving team and make this role your own. You will be part of a team of business system analysts focused on implementing new functionality application upgrades standardisation process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.
What youll do
- Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
- Working with a range of stakeholders across the business define the requirements processes procedures and reporting for new modules components and applications to complement the existing toolset.
- Participate in workshops to ensure full alignment of requirements and solution across technical and business teams.
- Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
- Own the delivery of small enhancements and new components. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
- Working in geographically spread Agile team writing user stories performing show & tells functional testing and creating documentation as needed for projects undertaken.
- Contribute to project plans
What youll need
- 7 to 12 years working in similar Business Analyst role and at least 18 months in IT Service Management
- Experience being the business analyst for an application development project delivered to (or within) a medium to large size company.
- Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
- Experience working with systems that support IT Service Management e.g. ServiceNow Remedy ITSM HP Service Centre. Strong preference for ServiceNow
- Administration experience of a ServiceNow instance including the delegation of groups modification of CMS workflows business rules UI actions UI policies ACLs dictionary catalog items and updates of all other existing solutions requiring revisions
- An understanding of Incident management problem management change management release management and configuration management as it relates to ITIL
- Experience implementing systems using Agile/Scrum methodology
- Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
- Be able to write high quality requirements documents test plans project plans user guides highlight reports and release notes.
- Be able to guide the technical teams at a detailed level on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
- Be able to carry out hands on application functionality testing prior to handing over for user acceptance.
- Be able to design business processes perform requirements analysis and run requirements workshops.
- Be an excellent communicator able to drive and influence others across the internal organisation
- Be able to take ownership of both technical and business issues