ServiceNowSeniorBusiness Process Analyst-CSM FSM MCO APO Focused

Key Responsibilities

Job Summary:In this role you will partner with individuals across the organization at various levels including divisional business teams product owners IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions and collaboratively define solutions that address key opportunities

Key Responsibilities:

- Assistin the collection and documentation of business requirements.

- Translate business needs into functional specifications and process flows

- Identifygaps inefficiencies and opportunities for automation and optimization

- Owns HLD and LLD from functionalstandpointhowevershall not be limitedto only functionalaspectsaloneandmay extendfurthertobusinessknowledgealso.

- Conduct research and analysis to support business decision-making.

- Collaborate with stakeholders toidentifyand define project requirements.

- Support the development of project plans and timelines.

- Assistin the preparation of reports and presentations for management.

- Participate in meetings and provide input on business processes and improvements.

- Perform other duties as assigned by the Senior Business Analyst or Manager.

- Recommend continuousimprovementsleveraging ServiceNows evolving capabilities.

MinimumQualifications:





- Bachelors degree in business administration Information Technology ora relatedfield.

- 8years of experience in a business analysis or related role.

- Familiarity with ServiceNow configurationbasicsscriptingand integration capabilities.

- Strong functional experience inServicePortals/ESCVirtual Agentic AI Predictive Intelligence Workspace Process Automation playbooks

- Good Understanding onServiceNowfoundational data and data models for more than 2applications

- Good Understating of ServiceNow best practices.

- CSM experienceismusthave.

- MCO APO FSM experience is a plus

Skills:

- Valuable in building functional technical specs Presentation based on project scope Process Flows based on Business processes

- Ability to manage multiple tasks and priorities.

- Basic knowledge of data analysis and reporting.

- Familiarity with project management software is a plus.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Proficiencyin Microsoft Office Suite (Word Excel PowerPoint).

- Ability to work independently and as part of a team.

- Highunderstanding of business analysis methodologies and tools.

Nice to Have

- CertificationITIL ExpertorITILv3/v4or

- Certifications onServiceNow CSAandBusiness Analystfrom otherinstitutions

- Experience supportingglobal enterprise environments.

Required Experience:

IC

📌 Business process Analyst-ServiceNow (Bengaluru)
🏢 Ecolab
📍 Bengaluru