We are seeking a Portuguese-speaking Analystto support global Accounts Receivable Cash Applications operations for LAD countries.
The role is primarily responsible for accurately and timely processing customer-payment transactions applying and reconciling receipts against customer invoices resolving routine payment-application issues and maintaining accurate customer accounts. The role operates within established procedures internal controls compliance requirements and service-level agreements with non-standard or policy-sensitive matters appropriately escalated.
Responsibilities
Key Responsibilities
- Apply and allocate customer payments accurately against the appropriate invoices and customer accounts following established procedures and controls.
- Investigate unapplied or misapplied payments identify routine discrepancies and coordinate with relevant teams to resolve payment-application issues.
- Perform customer-account and payment reconciliations ensuring receipts and outstanding balances are accurately reflected and supported by appropriate documentation.
- Process routine payment-related activities including refunds chargebacks and other approved adjustments in accordance with defined procedures and approvals.
- Respond to routine customer and internal stakeholder queries related to payments invoice application account balances and payment status.
- Partner with Collections Accounts Receivable Sales and other regional or internal Finance teams to resolve standard cash-application issues.
- Identify transaction errors recurring issues process gaps and system-related problems; escalate complex or non-standard matters to the appropriate Manager or functional team.
- Maintain accurate records and operational reporting while consistently meeting SLA control compliance and process requirements.
Qualifications & Skills
Mandatory
- Portuguese language proficiency sufficient for the roles required customer and stakeholder interactions.
- Relevant experience in Accounts Receivable Cash Applications Order-to-Cash or related finance operations.
- Hands-on experience processing and applying customer payments and resolving routine payment discrepancies.
- Experience performing account/payment reconciliations and investigating variances.
- Solid attention to detail and demonstrated ability to process transactions accurately within defined SLAs.
- Ability to work effectively within established SOPs internal controls approval workflows and compliance requirements.
- Ability to identify routine versus complex issues and escalate appropriately.
- Strong collaboration and communication skills for working with customers and cross-functional Finance teams.
Good-to-Have
- Experience supporting LAD/Latin America customers or Finance operations.
- Experience in a global shared-services GFIC GBS or captive Finance environment.
- Experience with Oracle ERP or other ERP/cash-application systems.
- Experience handling refunds chargebacks payment-on-account unapplied cash or complex payment matching.
- Experience supporting process improvement operational reporting or automation initiatives.
- Experience working with multinational customers and geographically distributed Finance teams.
Self-Assessment Questions
- Do I have hands-on experience in Accounts Receivable Cash Applications Order-to-Cash or a related finance-operations environment
- Am I proficient in Portuguese at the level needed for the roles customer and stakeholder interactions
- Have I independently applied customer payments investigated discrepancies and resolved routine cash-application issues
- Am I confident performing payment/account reconciliations and maintaining accurate supporting documentation
- Have I consistently delivered accurate transactional work within defined SLAs controls and procedures