Endpoint Engineer 1 is responsible for deploying maintaining and troubleshooting a range of enterprise endpoints and desktop technologies. This role supports internal People Inc. employees by ensuring a seamless efficient and enjoyable end-user technology experience. The analyst works across platforms to implement best practices in system configuration security and performance while also serving as a key point of contact for escalated technical issues.
Key Responsibilities:
Provide L3 desktop support with effective and timely troubleshooting of complex issues in macOS and Windows OS that can be related to (but not limited to):
Networking and security
OS migration provisioning and deployment
Software deployment packaging and installation
Hardware based issues
Virtual environments
Generate custom application packages automations and deployments.
Assist in operating system and third-party patch management to ensure compliance with security standards.
Continuously monitor the environment for issues adoption rates non-compliance and generate detailed reports to share insights and findings.
Manage certificate securities including encryption and decryption and privileged access management.
Use IaC tools such as Terraform to define deploy and manage configuration for Jamf Pro Microsoft Intune and other endpoint solutions via version-controlled repeatable automationimproving consistency auditability and speed of change while reducing configuration drift.
AI-Driven Endpoint Operations & Automation: Leverage automation and AI-assisted analysis to identify endpoint compliance gaps proactively reduce incident volume and accelerate troubleshooting and application packaging/deployment workflows across Intune and Jamf to improve security posture and end-user experience.
Maintain transparent and proactive communication with end users keeping them informed on the progress actions taken and expected resolution timelines.
Ensure all issues and changes are properly logged while updating and maintaining process Documentation.
Skills:
Essentials:
Bachelors degree in engineering (B.E./.) with 35 years of relevant experience.
Strong expertise in enterprise desktop technologies for both Windows and macOS environments.
Extensive hands-on experience with endpoint management tools such as Microsoft Intune Jamf Pro Zoom MDM and Logitech Sync.
Proficient in application packaging tools including Patch My PC Microsoft Win32 Content Prep Tool AutoPkg and Installomator.
Familiar with security platforms such as Rapid7 and CrowdStrike.
Strong scripting skills in PowerShell and shell (bash zsh) for automation and system configuration.
Experience interacting and developing with APIs.
Experience managing virtual desktop infrastructures including Microsoft CloudPC AWS Workspaces and Google Cloud Platform (GCP).
Excellent communication skills with the ability to clearly convey technical information.
Strong analytical and problem-solving abilities to resolve complex technical issues efficiently.
Good to Have:
Understanding of Terraform or other IaC tools
Certification in modern desktop management (MD-101TOO-A) is preferred
It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition the Company will provide reasonable accommodations for qualified individuals with disabilities.
#INDIA#
Required Experience:
IC
📌 Endpoint Engineer, 1 (Bengaluru)
🏢 People
📍 Bengaluru
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