Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Role Purpose

A solutions leader with hands-on experience transforming contact centers using applied AI ML GenAI Agentic AI NLP and Conversational AI. Must have shaped AI-led customer support transformation end to end: use-case discovery solution architecture agent orchestration and deployment across CCaaS ecosystems. A core member of Wipros AI Cross Industry Solutions practice combining architectural acumen with commercial awareness able to translate AHT FCR TAT containment and cost-to-serve pain points into agentic interventions with a credible ROI case.

Key Skills

- Grow the AI pipeline across SMUs with sales and pre-sales leads shaping proactive agentic AI and GenAI propositions.
- Own technical solution development across voice chat email and back office agent-assist autonomous resolution knowledge grounding and interaction analytics to a demonstrable client-facing standard. Coding not required; architectural judgement is.
- Lead AI RFP/RFI responses: solution definition architecture volumetrics-based sizing benefit case and differentiation.




- Design target-state architectures integrating AI and orchestration layers with CCaaS CRM and enterprise systems with attention to scalability cost-performance and responsible-AI governance.
- Co-design with hyperscaler and platform partners; benchmark the offering against the competitive landscape.

Required:

- Proven delivery of ML GenAI Agentic AI or Conversational AI solutions with specific exposure to contact center transformation.
- Hands-on familiarity with contact center AI platforms and frameworks for example Google Customer Engagement Suite / CCaaS (GECX) CX Agent Studio Amazon Lex and Amazon Connect Genesys NICE Microsoft Copilot Studio and how they fit an agentic target state.
- Ability to define interventions that are high-performance low-cost and scalable and to articulate the business case to senior stakeholders.
- with relevant professional certifications.
- Strong planning communication and stakeholder management including CXO-level engagement.
- Proven ability to prioritize across competing demands.

Highly Desirable:

- Enterprise-scale delivery of Conversational AI GenAI and agentic architectures.
- Experience with multi-agent orchestration RAG / knowledge-grounded assistants and autonomous resolution flows

Mandatory Skills: Machine Learning.

Experience: 8-10 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Staff IC

📌 Architect (Bengaluru)
🏢 Wipro
📍 Bengaluru