The Multi-Channel Commerce Fulfillment (MCCF) Seller Support Associate serves as the crucial interface between Amazon and our business partners supporting sellers who utilize Amazons fulfillment services for their off-Amazon sales channels. This role is responsible for MCF Buy with Prime (BwP) and ASCS support providing expert assistance to sellers leveraging Amazons fulfillment capabilities across off-Amazon sales channels (like Shopify).

Key job responsibilities
Navigate and excel in a fast-paced environment while managing multiple seller inquiries through Multi-Channel Fulfillment (MCF) Buy with Prime (BwP) and ASCS (Amazon Supply Chain Services) operations via Seller Central Supply Chain Portal Buy with Prime Merchant Console and ASCS Console
Provide comprehensive Buy with Prime support including integration guidance troubleshooting and operational assistance to ensure sellers can successfully offer Prime benefits on their own websites
Provide MCF support including onboarding catalog uploads troubleshooting listings products inventory questions and PO (Purchase Order) processes for bulk inventory sent to MCF
Support top-tier MCF and ASCS managed merchants with high-quality case handling
Quickly adapt to new processes tools and business requirements while maintaining high-quality support standards and meeting SLAs




Follow dedicated support paths and processes specific to both MCF and Buy with Prime program requirements
Work closely with program managers to implement new initiatives while maintaining daily operational excellence
Demonstrate flexibility in handling evolving business needs new information and process changes while maintaining performance metrics

- Experience with Microsoft Office products and applications
- Speak write and read fluently in English
- Work a adaptable schedule/shift/work area including weekends nights and/or holidays
- Graduate- full time (complete)

- Track record of ownership and bias for action & AI Knowledge
- Must be a part of SPS (Seller Partner Support) and have SPS Knowledge
- Demonstrated expertise in FBA Catalog/Feeds and Merchant operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

IC

📌 MCCF Seller Support Associate, Seller Partner Support, Multi Channel Commerce Fullfilment (Bengaluru)
🏢 Amazon
📍 Bengaluru