The Mission
Every day hundreds of millions of e-commerce transactions happen across our global marketplace. Our job Make sure sellers can trust this platform with their business and that trust never breaks even when things go wrong.
We detect and prevent fraud at massive scale. We protect selling partners across dozens of countries. And when disruptions hit natural disasters Tech/infrastructure failures vendor outages we keep operations running.

This role puts you at the center of that resilience.

What Youll Own: As the Program Manager for Business Continuity Management you wont just maintain playbooks youll build the system that keeps a global operation standing when things break. Specifically youll:
- Architect business continuity plans across sites and vendors including Single Point of Failure (SPOF) analysis and vendor exit strategies
- Lead incident response coordination detection triage routing escalation and recovery during Sev2 disruptions affecting thousands of employees globally
- Run tabletop exercises and readiness drills with operational POCs across multiple international sites
- Build governance frameworks for compliance vendor risk and operational resilience and expand their coverage across the organization
- Partner cross-functionally with risk compliance operations and technology teams to close gaps before they become incidents
- Drive site capability analysis to identify vulnerabilities and design mitigation strategies that work at scale

What Makes This Role Different
- Real impact not theoretical frameworks. Youll manage live incidents and lead the recovery in real time.
- Global scope. Your work spans SPIV sites
- Youll build from the ground up. This isnt a maintenance role. Youre expanding coverage creating new plans and shaping how the organization thinks about resilience.
- Direct line to strategy. Your frameworks feed directly into organizational risk posture and operational planning.

The Team: Were a compact high-ownership group embedded within Selling Partner Identity Verification operations. Our backgrounds are diverse risk management operations program management compliance and thats by design. Complex problems need different lenses.



We run lean move fast and dont hide behind process for processs sake. If you want a role where your work is visible your decisions matter and youre not buried three layers deep in an org chart this is it.

Youll Thrive Here If You
- Get energized by ambiguity and building structure where none exists
- Think in systems connecting compliance vendor risk incident response and operational continuity into a single resilience model
- Communicate crisply across levels from analysts on the ground to senior leadership
- Have a bias for action youd rather run a 70% solution now and iterate than wait for perfection
- Bring experience in business continuity incident management risk management or operational resilience (or a credible combination)

Key job responsibilities
Spearhead Design and execute Business Continuity strategy for manual 3P vendors and API vendors that set new standards for operational resilience focusing on effective response and recovery capabilities aligned with key metrics (RTO RPO)
Transform our global operational framework by eliminating single points of failure through strategic planning and creative solution design
Lead cross-functional initiatives with Workforce Management Global Process Strategy Operations and Leadership to build future-proof business models
Orchestrate regular tabletop training and exercises to prepare R&C; for disruptions of varying severity
Leverage insights from drills exercises and real events to continuously improve our continuity programs
Conduct thorough Business Impact Analyses (BIAs) and formulate exit strategies
Manage and update all SPIV business continuity documentation ensuring stakeholder alignment
Maintain clear communication on plan changes and dependencies with partners




Build and evolve our continuity programs using real-world insights and emerging best practices
Develop dynamic documentation systems that enable rapid response and adaptation to changing conditions
Foster a culture of preparedness and innovation across global teams

- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 5 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Experience communicating clearly and concisely with leadership stakeholders and cross-functional teams
- Experience in creating process improvements with automation and analysis or experience troubleshooting problems and offering solutions to streamline complex challenges
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- Knowledge of Microsoft Office Suite (Excel Word SharePoint and PowerPoint)

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at wide-ranging levels of the organization
- Experience building processes project management and schedules
- Experience in compliance program management legal governance audit risk/loss prevention or equivalent
- 3 years of operational experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

IC

📌 Program Manager Vendor Risk , Business Continuity Management (BCM) (Bengaluru)
🏢 Amazon
📍 Bengaluru