About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya was built by builders - and were still building. We look for people who create rather than wait who see a hard problem and lean in and who treat challenges as raw material. At Kaseya everyone plays a role in shaping the future of IT: whether youre in engineering product sales marketing customer support or operations your work helps protect defend and optimize IT environments across the globe.

Were building teams that grow perform and make an impact. If youre driven by the itch to make things better - a product a process a career - youll fit right in.

At Kaseya we dont just raise the bar. We build it.

We are seeking a proactive and customer-focused NOC Support Engineer to monitor troubleshoot and support Windows-based infrastructure servers workstations applications and network environments across managed customer environments. This role is responsible for incident ownership from identification through resolution ensuring adherence to SLAs escalation procedures and best operational practices.



The ideal candidate will have strong troubleshooting skills experience in managed services or NOC environments and the ability to work effectively in a fast-paced customer-centric support organization.

Key Responsibilities

- Monitor and support servers workstations applications and network devices across customer environments.
- Own endpoint alerts and incidents from initial verification through troubleshooting resolution escalation and closure.
- Diagnose and resolve Windows operating system networking patching backup replication performance and application-related issues.
- Analyze event logs system logs crash dumps and application logs to determine root causes and implement corrective actions.
- Prioritize manage and escalate incidents based on business impact while ensuring SLA compliance.
- Follow established SOPs runbooks ITIL processes and escalation procedures across multiple customer environments.
- Maintain accurate incident records RCA documentation and knowledge base articles.
- Collaborate with Technical Leads and Managers to resolve complex technical issues and improve operational efficiency.

Required Qualifications

- 46 years of experience in NOC technical support systems administration or remote Windows infrastructure management.
- Robust knowledge of Windows Server Active Directory networking fundamentals and Microsoft ecosystem technologies.




- Hands-on experience troubleshooting authentication Group Policy (GPO) Windows patching replication backup performance operating system and service-related issues.
- Strong understanding of ITIL processes incident management SLAs escalation management and operational support procedures.
- Experience using remote monitoring and management (RMM) tools preferably Kaseya solutions.
- Excellent troubleshooting root cause analysis technical documentation and customer communication skills.
- Willingness to work night shifts and weekend schedules as required by business needs.
- Ability to work 100% onsite from Bengaluru India.

Preferred Qualifications

- Experience working in Managed Service Provider (MSP) or enterprise NOC environments.
- Familiarity with Kaseya platforms such as VSA BMS IT Glue or related monitoring and automation tools.
- Experience supporting multi-customer environments with competing priorities and incident queues.
- Knowledge of backup and disaster recovery solutions.
- Strong analytical mindset with the ability to independently manage multiple concurrent incidents.
- Demonstrated commitment to continuous learning process improvement and knowledge sharing.
- Professional customer service orientation with excellent written and verbal communication skills.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

Required Experience:

IC

📌 Analyst, Tier 1 (Bengaluru)
🏢 Kaseya
📍 Bengaluru