Inc. is a U.S. based multinational e-commerce company headquartered in Seattle Washington. Founded by Jeff Bezos in 1994 and launched online in 1995 Amazon began as an online bookstore and rapidly expanded into a broad range of product categories including digital media electronics apparel furniture grocery and everyday essentials.

At Amazon our mission is to be the most customer-centric company on Earth. Achieving this requires exceptionally talented driven and customer-obsessed leaders. As one of the worlds most recognizable brands Amazon distributes millions of products annually to customers who rely on speed quality and reliability.

As Manager II Operations you will work with India leadership team to improve existing systems or processes and reduce defects to serve Amazons customers better. You will be leading a team and required to analyze data interact with cross functional teams recommend and pilot improvements that will help us serve our customers better in line with our goal to be the Earths Most Customer Centric Company. Within Manager II Operations job family youll be offered one of the key roles in operations: Area manager II Operations manager or Station manager depending on business needs. Basic preferred & demonstrated abilities remain same for all these job roles. We are looking for high-potential flexible innovative and forward-thinking professionals to join our India operations team.

This role owns end-to-end responsibility for site/sincluding budgets people development and operational performance. Ensure meeting operational SLAs across inbound outbound ICQA and FC Dock functions. Additional responsibilities include leading and developing a team coaching and mentoring leaders to achieve performance objectives fostering positive employee relations and building leadership bench strength within the site/s. This position also ensures best practices are proactively identified and shared across departments shifts and the broader network. Works closely with cross-functional support teams including HR Finance Facilities Security & Loss Prevention IT and Operations leadership to secure resources deliver projects and support broader operational initiatives. The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas.





Are you ready to drive high-visibility strategic revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives Are you willing to roll up your sleeves and get into the details that make Operations world class

Key job responsibilities
Sense of ownership
Excellent analytical skills
Ability to summarize and communicate important data
Desire to learn complex processes and systems
Commitment to long-term career development through multiple assignments in India Operations
Ability to collaborate with large work groups and demonstrate ability to lead the team
Ability to lead a team of associates with support from seasoned managers
To serve our customers our operations function 24X7 365 days. Your role will warrant working in a roster that may include night shifts and/or your weekly offs.
This will be a physical/ on-floor role where you will be expected to lead teams from Day1.
Willing to relocate as per business need
Working in fulfilment center or our office premises where you will spend time on floor observing processes doing audits coaching associates
Walking in the fulfillment center and around area with great frequency
Continual standing and/or walking
Ability to work in construction /distribution environment that may be noisy unlit not airconditioned
Able to access all areas of building (ascending and descending ladders stairs gangways) safely and without limitation
Require extensive data analysis to identify trends and drive kaizen activities
Strong interpersonal skills to ensure operational success as well as drive multiple initiatives with a diverse set of stakeholders
Participate in leadership review meetings like Daily deep dive site business review and participate to take decisions on site improvement parameters
Ensure implementation of quality best practices like 5S
Support mentor and motivate your hourly workforce
Manage safety quality productivity and customer delivery promises
Collaborate with all support teams including Safety Engineering Loss Prevention Quality




Assurance Human Resources to develop plans to meet business objectives
Concessions defect analysis reduction and improving customer experience
Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently.
Methods to track and improve performance of partners (carriers and 3P partners)
Transportation/supply chain issues pertaining to new geographies where Amazon has a potential marketplace
Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitoring and pilot them.
Identify and prevent financial leakage when working with partners.
Enhancing customer returns experience
Drive process improvements to enhance the operational efficiencies or improve quality metrics in fulfillment centers/transportation/customer service/ seller service
Analyze and create mechanisms to improve third party seller order fulfillment
Improving fulfilment center processes and metrics by working with team members in retail fulfilled by Amazon customer service transportation etc.
Data processing supervising quality and continuous improvement

A day in the life
A day in the life is as follows: Understand warehouse operations thoroughly. Daily and Weekly Business Reviews.
Learn and understand best practices across Amazon network and implement in your own site. Aid in implementation of new tools /products/process to improve safe and quality operations. Keep a close understanding of site metrics to understand improvement opportunities. Conceptualize and implement six sigma and productivity enhancement projects.

- 3 years of performance metrics process improvement or lean techniques experience
- Bachelors degree or equivalent
- Work a versatile schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager

📌 Manager II, Operations, IN GSF Prime Now Site, IN GSF Prime Now Site (Bengaluru)
🏢 Amazon.com
📍 Bengaluru