Job Description Domain Knowledge / Good Technical knowledge base: Good technical knowledge is required on Clinical Research or Life Science; must be from Data and Analytics Background Strong delivery knowledge and must handle both Fixed price and TnM projects and responsible for farming and creative in growing the DU. Customer Responsibilities: Support sales plans manage customer relationships from execution to milestone closure; Establish and execute the governance plan to pro-actively understand client expectations and draw/implement improvement action plan. Handle any customer escalation if any. Conduct periodic reviews with customer to ensure their expectations are being met. Work towards ensuring high CSAT. Delivery Excellence Process & Quality Services: Maintain utilization and resource structure as per organizational guidelines/approved deviations; Review the parameters targets and risk associated with the SLAs being discussed with the customer. People Management & Team formation:



Align unit to the various Communication & Engagement Platforms to ensure employee engagement. Identify & Develop Key Performers & talent. As part of team formation you will be required to interview internal and / or external candidates for right fitment for program roles. Financial Responsibilities: Maintain existing business and profitability adhere to the given profit margins target; Meet Top-line & Bottom-line targets be directly responsible for gross & net margin. Planning/Growth: Take responsibility for DUs growth and strategic plan. Make investment cases for business expansion with key clients / on hot technologies. Establish new domain competencies and unearth new business-adjacency opportunities. Organizational Contributions: Lead/Participate in flagship programs across Persistent (Contributions outside of Delivery Unit/Services Unit)

📌 Delivery Unit Head (Bengaluru)
🏢 Persistent Systems
📍 Bengaluru