Technical Specialist - Asset Management (IFS)

Want to be a part of Asia Pacific & Japans (APJ) largest most innovative and rapidly growing data centre company

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the regions digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the worlds most transformational companies. And were doing so sustainably for today and tomorrow.

Having opened Australias first and largest hyperscale data centres in 2017 we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors including Blackstone this is just the beginning

Come join the A-Team at AirTrunk where the cloud meets the ground.

A Snapshot

The Technical Specialist - Asset Management is responsible for operational support configuration and enhancement of AirTrunks enterprise asset management solution using IFS. Reporting to the Service Owner the role supports implementation and ongoing service delivery for asset registers maintenance planning and work management across data centre and corporate environments. The specialist works with Facilities Operations Finance Procurement and Technology teams to keep IFS stable secure and fit for purpose while maintaining accurate asset data quality documentation and user knowledge.

Your Day to Day

Asset Management Support & Service Delivery

Provide Level 1 and 2 support for IFS incidents and service requests escalating complex product or integration issues where necessary.

Triage asset maintenance work order inventory and user access issues; investigate causes and coordinate timely resolution with site teams and vendors.

Collaborate with the Service Desk Facilities Operations and other support teams to meet service levels and maintain continuity of critical asset processes.

IFS Configuration & Maintenance

Configure and maintain approved IFS EAM settings asset structures locations maintenance plans task lists work order flows and related business rules.

Support IFS setting administration controlled configuration promotion patching upgrades and minor enhancements.





Maintain system integrity role-based access auditability and compliance with security segregation-of-duties and governance standards.

Change Delivery & Testing

Deliver approved IFS changes and enhancements with asset process owners implementation partners and technical teams.

Prepare test scenarios and data; conduct unit and regression testing and support business-led UAT for workflows integrations and reports.

Ensure changes migration loads and releases are documented approved and deployed in accordance with SDLC and change-management processes.

Asset Data & Knowledge Management

Maintain asset data standards configuration records mapping rules reconciliation evidence support procedures and change logs.

Contribute troubleshooting guides known issues and repeatable procedures to the asset management knowledge base.

Support training and onboarding of users and support staff through clear process guides and accessible documentation.

Collaboration & Continuous Improvement

Work closely with the Service Owner and Facilities and Operations stakeholders to improve asset lifecycle maintenance and inventory processes.

Participate in root-cause analysis and problem management; identify recurring data workflow and integration issues and recommend corrective actions.

Stay current with IFS updates and asset management practices and identify appropriate opportunities for process optimisation and automation.

Requirements

Essential:

- Hands-on experience with IFS is required preferably IFS Cloud or IFS Applications with Enterprise Asset Management (EAM) or maintenance functionality.
- 57 years experience supporting enterprise asset management CMMS ERP or other business applications in a technical capacity.
- Experience configuring or supporting asset registers asset hierarchies preventive maintenance inspections work orders or inventory processes.
- Experience supporting facilities engineering maintenance data centre operations or another asset-intensive function.




- Strong understanding of system configuration troubleshooting asset data quality and support processes.
- Experience with incident problem change and release management practices preferably in an ITIL-aligned environment.
- Ability to write clear structured documentation and maintain configuration data and knowledge records.
- Strong analytical and problem-solving skills with the ability to communicate technical concepts to non-technical stakeholders.

- Experience working collaboratively with cross-functional teams in Agile hybrid or traditional delivery environments.

Desirable:

- IFS EAM training accreditation or certification or demonstrable commitment to formal IFS learning.
- Exposure to IFS maintenance planning work order management inventory procurement or mobile workforce capabilities.
- Exposure to APIs integration middleware reporting scripting or automation tools.
- Experience working in multi-country data centre or fast-paced transformation environments.

Qualifications:

- Bachelors degree in Information Technology Engineering Computer Science Business Systems or a related discipline.

- 57 years in technology enterprise applications or asset management systems roles.

- Global or APAC experience is an advantage.

Job Applicant Privacy Notice

EEO Statement

The Company is an equal opportunity accordance with applicable law we prohibit discrimination against any applicant employee or other covered person based on any legally recognized basis including but not limited to: veteran status uniformed servicemember status race color caste immigration status religion religious creed (including religious dress and grooming practices) sex gender gender expression gender identity marital status sexual orientation pregnancy (including childbirth lactation or related medical conditions) age national origin or ancestry citizenship physical or mental disability genetic information (including testing and characteristics) protected leave status domestic violence victim status or any other consideration protected by federal state or local law. We are committed to providing reasonable accommodations if you need an accommodation to complete the application process please email

Required Experience:

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