Company Description:

Nexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning silicon systems network operations and cloud development dedicated to building innovative bleeding-edge solutions for large-scale AI deployments. The team culture thrives on collaboration creativity and fun while delivering foundational technologies for next-generation AI infrastructure.

Job Responsibilities:

- Deliver exceptional customer experiences by providing timely and effective support
- Troubleshoot complex and dynamic customer environments diagnosing and resolving technical issues
- Maintain explicit and consistent communication with both external customers and internal teams
- Develop deep expertise in our products and solutions understanding customer usage patterns
- Collaborate closely with Software and Hardware Engineering teams to diagnose issues propose workarounds and implement resolutions
- Respond to customer inquiries and questions across various communication channels (chat phone web)
- Meticulously track customer cases and prioritize them based on classification and urgency
- Provide timely workarounds and resolutions to customer issues adhering to established service level agreements
- Track and report metrics and strive for continuous improvement
- Required to be part of an on-call rotation schedule to ensure 24/7 support coverage

Qualifications:



Were seeking individuals who thrive in a fast-paced collaborative startup and possess exceptional problem-solving skills and a strong aptitude for taking initiative and learning. Additionally we value individuals who practice and instill customer empathy. The following skills are essential for this role:

- Bachelors degree in Computer Science Software Engineering Electrical Engineering or a related field
- Minimum 5 years of experience in technical support roles
- Proficient in networking protocols such as BGP OSPF VxLAN and data center technologies
- Proficient in networking technologies software with hands-on experience across diverse Network Operating Systems (NOS) such as IOS IOS-XR EOS and Junos
- Experience with SONiC (Software for Open Networking in the Cloud) or any Open source OS is highly desirable
- Proven ability to effectively debug and troubleshoot complex networking issues.
- Significant experience in DevOps Network Operations or Network Engineering within a cloud provider or enterprise-level team

Why Us:

Our company bolsters all the advantages of working at a startup with the expertise of a seasoned team who have successfully built startups into thriving companies. Here youll have the unique opportunity to collaborate and learn from top-tier engineers while still working on mission critical projects. If you are excited to learn solve hard problems at the forefront of computer systems and be a part of shaping a burgeoning company this is the place for you.

Required Experience:

Manager

📌 Technical Support Engineer (Bengaluru)
🏢 Nexthop Systems
📍 Bengaluru