Lead IT QA Analyst

Job Summary

We are seeking a Lead IT QA Analyst to lead quality assurance efforts for enterprise technology initiatives with a strong focus on the ServiceNow this role you will own QA planning and execution across projects releases enhancements platform upgrades and test automation enablement to ensure solutions meet business requirements user expectations and quality standards before deployment. You will partner closely with business stakeholders process analysts developers and delivery teams to develop test strategies coordinate testing activities automate repeatable test scenarios manage defects support UAT and drive continuous improvement in testing practices. This position is ideal for a detail-oriented QA leader who can translate business needs into testable outcomes communicate risks clearly and help deliver reliable scalable technology solutions.

Key Responsibilities

Test Strategy & Planning

- Define and own the end-to-end QA strategy for ServiceNow projects releases and enhancements in collaboration with the Lead Business Process Analyst.
- Develop test plans test cases and test scripts aligned to business requirements user stories and acceptance criteria.
- Establish and maintain QA standards templates and best practices for the ServiceNow platform.
- Define the automation approach for repeatable regression smoke and high-risk business process test scenarios including prioritization criteria and expected coverage.

Test Execution & Defect Management

- Lead functional regression integration and user acceptance testing (UAT) for ServiceNow modules (e.g. ITSM ITOM HRSD CSM SPM).
- Identify document and track defects through the full lifecycle using ServiceNow or designated defect-tracking tools.
- Prioritize and manage defect resolution in partnership with development and configuration teams.
- Execute performance load and smoke testing as required.




- Build execute and maintain automated test scripts for critical workflows to reduce manual testing effort and improve release confidence.

ServiceNow Platform QA

- Validate workflows business rules UI policies notifications and integrations configured in ServiceNow.
- Ensure data integrity and accuracy across ServiceNow tables and integrations with upstream/downstream systems.
- Review and test configuration changes updates and platform upgrades including ServiceNow version upgrades and patches.

Collaboration & Stakeholder Engagement

- Partner with the Lead Business Process Analyst to translate process requirements into testable acceptance criteria.
- Facilitate UAT sessions with business stakeholders; provide coaching and support to business testers.
- Communicate QA status risks and defect metrics to project teams and leadership in a clear and timely manner.

Continuous Improvement

- Drive adoption of automated testing tools and frameworks within the ServiceNow environment.
- Actively expand automated test coverage across ServiceNow workflows integrations and regression suites using approved automation tools and frameworks.
- Identify opportunities to improve testing efficiency coverage and cycle time.
- Maintain QA documentation and contribute to a shared knowledge base.

Mentorship & Leadership

- Provide guidance and mentorship to junior QA analysts and business testers.
- Serve as a QA subject matter expert for ServiceNow-related initiatives.

Required Qualifications





- Bachelors degree in Information Technology Computer Science Business Information Systems or a related field (or equivalent work experience).
- 10 years of QA/testing experience in enterprise IT environments.
- 5 years of hands-on experience testing on the ServiceNow platform.
- Solid understanding of ServiceNow modules (ITSM required; HRSD CSM or ITOM a plus).
- Proficiency in writing test plans test cases and defect reports.
- Experience with Agile/Scrum delivery methodologies.
- Demonstrated experience creating maintaining and executing automated test scripts as part of enterprise QA delivery.
- Experience planning and executing system performance testing including load volume scalability and response-time validation for enterprise applications.
- Excellent analytical problem-solving and communication skills.

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA) or equivalent ServiceNow certification.
- ISTQB or similar QA certification.
- Experience with automated testing tools (e.g. ATF - Automated Test Framework within ServiceNow).
- Experience using performance testing or monitoring tools to analyze system behavior identify bottlenecks and validate readiness for production release.
- Familiarity with integration testing (REST/SOAP APIs MID Server).
- Experience supporting large-scale ServiceNow implementations or platform upgrades.

Competencies

- Attention to Detail
- Collaboration and Stakeholder Communication
- Accountability and Initiative
- Critical Thinking and Root-Cause Analysis
- Adaptability and ability to manage competing priorities
- Continuous Improvement Mindset

Working Conditions

- Hybrid or remote-eligible per department guidelines.
- Occasional off-hours testing may be required during major releases or platform upgrades.

Required Experience:

IC

📌 ServiceNow Lead IT QA Analyst (Bengaluru)
🏢 Ecolab
📍 Bengaluru