Join Amazons APAC/TR/ZA Payment Business Operations team as a Senior Program Manager in Bombay India. Youll drive operational excellence for our next-generation online payment systems managing business health for Payments and Gift Cards across APAC Turkey (TR) and South Africa (ZA). Your role will be crucial in resolving operational issues that impact customer experience and payment performance. Youll collaborate with global teams manage third-party partnerships and lead initiatives to enhance our payment offerings.

Key job responsibilities
Lead partner assessments contract negotiations and launch readiness for new payment projects
Drive improvements to address customer pain points within the Payments organization
Manage operational relationships with third-party partners and internal stakeholders
Identify operational gaps and set requirements for new projects
Oversee medium to large-sized business operations projects
Train analysts on internal escalation responses and customer service resolution
Collaborate with business and technical teams to support recent payment products
Work with technology teams to improve payment processing performance
Define and analyze metrics to assess performance and trends

A day in the life
As a Senior Program Manager youll start your day by reviewing key performance indicators for APAC/TR/ZA payment systems.



You might then lead a cross-functional meeting to address a customer experience issue followed by a strategic planning session for an upcoming product the afternoon you could find yourself analyzing data to identify improvement opportunities or mentoring team members on best practices in payment operations.

About the team
The APAC/TR/ZA Payment Business Operations team is the central hub for payment customer experience and performance issues. We collaborate with diverse internal stakeholders including Customer Service Retail Operations Finance and Compliance as well as external partners and banks. Our team is passionate about driving operational efficiencies and delivering exceptional payment experiences for Amazon customers across APAC/TR/ZA.

- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of program or project management experience
- 5 years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Senior IC

📌 Senior Program Manager, APACTRZA Payment Business Operations (Mumbai)
🏢 Amazon
📍 Mumbai