Job Title: Sr. Executive - Zoho Systems and Integration

Location: Mumbai

Job ID: R - 8070

EC-Council is the worlds largest cyber security technical certification body. We operate in 170 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

Role Overview:

We are seeking a technically sound and process-driven skilled to take ownership of our Zoho CRM environment support integrations across multiple systems and drive the Zoho-to-Salesforce migration. The role involves end-to-end understanding and handling of data ows automation marketing and payment integrations and third-party platforms like Power BI and Zapier. This is a mission-critical role requiring independent ownership documentation discipline and a sharp eye for detail.

Key Responsibilities:

- Capture summarize and document business requirements provided via meetings calls or informal communication.
- Manage the current Zoho CRM ecosystem including modules workflows automation rules and custom functions.
- Maintain and troubleshoot integrations with third-party systems like Salesforce SAP PowerBI Payment Gateways and internal tools (ECL BFF)
- Develop and support Zapier workflows and API-based connections for data sync.
- Extract transform and deliver data to PowerBI team or act as backup when connections fail.
- Lead the documentation of business processes data mappings API endpoints and system interconnectivity.
- Support ongoing Salesforce migration including eld mapping data migration UAT coordination and parallel run management.
- Proactively identify risks inconsistencies or gaps in data and workflows and drive resolution.
- Leverage Zoho Campaigns SalesIQ Forms and Flow to manage marketing lifecycle lead capture and workflow automation.
- Design and manage Deluge scripts validation logic and Zoho Creator apps (if used) for extending CRM functionalities.
- Ensure CRM hygiene through lead import governance data deduplication and structured record layouts.

Required Qualifications and Skills:





- Bachelors Degree in Computer Science Information Systems or related eld
- Minimum 3 years of hands-on experience with Zoho CRM including custom workflows automation and scripting (Deluge)
- Demonstrated expertise in integrating Zoho with external systems via REST APIs webhooks and tools like Zapier.
- Familiarity with marketing and data reporting tools such as Zoho Campaigns Zoho Analytics and SalesIQ.
- Experience supporting CRM transitions (Zoho to Salesforce) including schema mapping and migration support.
- Experience with CRM data governance lead lifecycle management and reporting.
- Strong communication skills and ability to operate independently in high- ownership roles.
- Exceptional written and verbal communication skills in English.
- Ability to interact professionally with diverse groups including executives managers and subject matter experts.
- Ability to prioritize tasks independently and manage multiple assignments simultaneously.
- . Knowledge of Shopify e-commerce processes or web development projects will be an added advantage.

About Our Culture:

EC-Council is driven by a mission to strengthen global cybersecurity capability and advance the profession of ethical hacking and information security. Our teams operate across regions and cultures united by integrity professionalism and a commitment to meaningful impact. Continuous learning and accountability are encouraged empowering individuals to take ownership of their contributions. Respect trust and ethical conduct guide how we work with colleagues partners and the global cybersecurity community.

Additional Information:

EC-Council is an equal opportunity workplace and an affirmative action employer.



We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate.

EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation please contact us at and let us know how we can assist. To be eligible for this position candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work.

If as part of the recruitment process you are required to complete or submit any form of work project case study or assignment please note that such material will be considered the exclusive property of EC-Council. By submitting such work you acknowledge that EC-Council retains all rights title and interest in the submitted content including any intellectual property contained therein. Candidates further waive any intellectual property or moral rights in such submissions confirm that the work is original and free of third-party infringement and acknowledge that it is provided solely for evaluation purposes with no ownership or other rights retained. Our Privacy Policy outlines how we collect use store and protect your personal data during the recruitment process. This may include information such as your name contact details employment history qualifications and any other details you provide as part of your application. All data is handled in compliance with applicable data protection and privacy regulations.

Please review our policy here: EC-Council Privacy Policy- User & company Data Protection

Submission of your application will be considered as your acceptance of the terms stated above.

Required Experience:

Exec

📌 Sr. Executive Zoho Systems and Integration (Mumbai)
🏢 EC-Council
📍 Mumbai