Job Description Control-M Administrator / Control-M Support SME
Key Responsibilities
Position Title
Control-M Administrator / Control-M Support SME
Location- Noida
Job Summary
We are seeking an experienced Control-M Administrator / Support SME responsible for the administration maintenance enhancement and support of the Control-M scheduling platform. The role involves ownership of the Control-M infrastructure platform health integrations automation initiatives upgrades and incident resolution. The candidate will work closely with application infrastructure and vendor teams to ensure platform stability availability and operational excellence.
The role requires participation in a 24x7 support model including shift rotations on-call support and major incident management activities.
Key Responsibilities
Control-M Platform Administration & Support
- Administer and maintain Control-M Enterprise Manager Control-M Servers Agents.
- Manage Control-M platform configurations control parameters security settings and system administration activities.
- Monitor and maintain server health agent connectivity and overall platform availability.
- Configure and maintain calendars resources alert thresholds notification policies and escalation mechanisms.
- Perform Control-M upgrades patch installations hotfix deployments and platform lifecycle management.
- Execute post-upgrade validation and resolve compatibility or configuration issues.
- Perform platform performance tuning optimization and capacity planning.
- Troubleshoot and resolve platform-level incidents impacting scheduling services.
- Manage Control-M High Availability (HA) Disaster Recovery (DR) and failover-related activities.
- Coordinate with BMC Support for product issues defect analysis and escalation management.
- Develop and maintain platform documentation SOPs architecture diagrams configuration baselines and operational procedures.
Control-M Integration Support
- Maintain and support existing Control-M integrations with enterprise applications and external systems.
- Monitor integration health and ensure reliable communication between Control-M and connected platforms.
- Troubleshoot and resolve:
- Connectivity issues
- API communication failures
- Authentication and authorization issues
- Configuration-related issues
- Integration service failures
- Support integration of Control-M with enterprise monitoring observability and ITSM tools.
- Ensure alert and event forwarding mechanisms are functioning as expected.
- Perform validation and testing following integration upgrade or configuration changes.
- Collaborate with application infrastructure security and network teams to resolve cross-functional issues.
Skill Requirements
Position Title
Control-M Administrator / Control-M Support SME
Location- Noida
Job Summary
We are seeking an experienced Control-M Administrator / Support SME responsible for the administration maintenance enhancement and support of the Control-M scheduling platform. The role involves ownership of the Control-M infrastructure platform health integrations automation initiatives upgrades and incident resolution. The candidate will work closely with application infrastructure and vendor teams to ensure platform stability availability and operational excellence.
The role requires participation in a 24x7 support model including shift rotations on-call support and major incident management activities.
Key Responsibilities
Control-M Platform Administration & Support
- Administer and maintain Control-M Enterprise Manager Control-M Servers Agents.
- Manage Control-M platform configurations control parameters security settings and system administration activities.
- Monitor and maintain server health agent connectivity and overall platform availability.
- Configure and maintain calendars resources alert thresholds notification policies and escalation mechanisms.
- Perform Control-M upgrades patch installations hotfix deployments and platform lifecycle management.
- Execute post-upgrade validation and resolve compatibility or configuration issues.
- Perform platform performance tuning optimization and capacity planning.
- Troubleshoot and resolve platform-level incidents impacting scheduling services.
- Manage Control-M High Availability (HA) Disaster Recovery (DR) and failover-related activities.
- Coordinate with BMC Support for product issues defect analysis and escalation management.
- Develop and maintain platform documentation SOPs architecture diagrams configuration baselines and operational procedures.
Control-M Integration Support
- Maintain and support existing Control-M integrations with enterprise applications and external systems.
- Monitor integration health and ensure reliable communication between Control-M and connected platforms.
- Troubleshoot and resolve:
- Connectivity issues
- API communication failures
- Authentication and authorization issues
- Configuration-related issues
- Integration service failures
- Support integration of Control-M with enterprise monitoring observability and ITSM tools.
- Ensure alert and event forwarding mechanisms are functioning as expected.
- Perform validation and testing following integration upgrade or configuration changes.
- Collaborate with application infrastructure security and network teams to resolve cross-functional issues.
Other Requirements
Preferred Skills
- Control-M Job-as-Code (JaaC)
- Managed File Transfer (MFT)
- Cloud Platforms (Azure AWS GCP)
- CI/CD and DevOps Practices
- Monitoring and Observability Tool Integrations
- BMC Control-M Certifications
Required Experience:
Manager
📌 Process Manager (Noida)
🏢 HCL Tech
📍 Noida
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