Senior Project Manager - ServiceNow

Location: Pune

Years of Experience: 10-15 years

Job Summary: We are seeking a highly skilled Senior Project Manager with extensive experience in ServiceNow to lead and manage complex projects within our organization. The ideal candidate will possess a deep understanding of ServiceNow functionalities and best practices ensuring successful project delivery while aligning with business objectives. This role requires strong leadership communication and problem-solving skills to drive project success and foster collaboration among cross-functional teams.

Responsibilities:

- Lead the planning execution and delivery of ServiceNow projects ensuring adherence to timelines budgets and quality standards.
- Collaborate with stakeholders to define project scope objectives and deliverables ensuring alignment with business needs.
- Manage project risks and issues proactively implementing mitigation strategies to ensure project success.
- Facilitate communication between technical teams and business stakeholders ensuring clarity and understanding of project requirements.
- Monitor project progress and performance providing regular updates to senior management and stakeholders.
- Conduct project reviews and retrospectives to identify areas for improvement and implement best practices.
- Mentor and guide project team members fostering a culture of continuous learning and development.




- Ensure compliance with organizational policies and procedures throughout the project lifecycle.

Mandatory Skills:

- Strong expertise in ServiceNow platform including modules such as Incident Management Change Management Problem Management and Service Catalog.
- Proven experience in managing end-to-end project lifecycles from initiation to closure.
- Excellent leadership and team management skills with the ability to motivate and guide cross-functional teams.
- Strong analytical and problem-solving abilities with a focus on delivering results.
- Exceptional communication and interpersonal skills capable of engaging with stakeholders at all levels.

Preferred Skills:

- Project Management Qualified (PMP) or equivalent certification.
- Experience with Agile methodologies and frameworks.
- Knowledge of ITIL best practices and frameworks.
- Familiarity with other ITSM tools and technologies.
- Experience in change management and organizational transformation initiatives.

Qualifications:

- Bachelors degree in Computer Science Information Technology or a related field.
- 10-15 years of experience in project management with a strong focus on ServiceNow implementations.
- Proven track record of successfully delivering complex projects on time and within budget.

If you are a results-driven project manager with a passion for ServiceNow and a commitment to excellence we invite you to apply for this exciting opportunity.

Required Experience:

Director

📌 Director (Pune)
🏢 Coforge
📍 Pune