Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This job profile description is a standardized non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties responsibilities reporting lines working conditions grading compensation or other essential terms and conditions of duties and responsibilities may vary based on business needs local requirements and operational practices. Where a team members role is governed by an employment agreement local terms and conditions prior job description or collective bargaining agreement those documents shall prevail in case of any inconsistency. Mandatory local laws shall also proactive and responsive support for assigned customer accounts to maintain service coverage and routine customer orders inquiries and service requests through approved channels to support accurate and timely standard issues related to order status backorders pricing adjustments and shipment exceptions to minimize disruption to service with internal and external parties as needed to address special orders product availability questions and fulfillment-related accurate customer order and open issue records to support reliable transaction processing and service non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

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High School Diploma/GED or equivalent experience required.2 years of experience in customer service customer support order management customer operations or sales support or a related field in HDI Customer Service Representative (HDI-CSR) CCPC Global Certified Client Service Specialist (CCSS) or equivalent preferred.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment chance without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call (phone hidden) or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Required Experience:

Unclear Seniority

📌 Representative Customer Service (Pune)
🏢 Cencora
📍 Pune