Datwylers high-tech elastomer components make a vital contribution to the safety reliability and functionality of critical systems in billions of syringes and coffee capsules in every second vehicle worldwide and in energy-related applications. Datwyler serves highly regulated and technologically demanding markets such as Healthcare Automotive Food & Beverage and Industry.
With around 7500 employees and 25 production sites on four continents we work closely with customers from concept to series production. Our employees are at the heart of Datwyler. Guided by Mastery Impact and Respect we continuously improve focus on meaningful results and collaborate with trust and openness.
Goal
Govern and coordinate IT demand intake change execution and capacity planning across the Infrastructure domain in order to align business requirements with IT capabilities deliver changes in a controlled and compliant manner and ensure that infrastructure capacity supports current and future business needs.
Responsibilities
Manage IT demand intake and prioritization in order to create a transparent aligned and resource-aware demand pipeline.
This includes the following duties and responsibilities:
Capture assess and prioritize incoming business and IT demands.
Align demand with strategic objectives infrastructure priorities and resource availability.
Coordinate demand discussions with Infrastructure Applications Network and End User Services domains.
Maintain transparency of the demand pipeline and decision-making process.
Govern the end-to-end IT change lifecycle in order to ensure controlled compliant and high-quality change execution.
This includes the following duties and responsibilities:
Assess change requests and coordinate risk evaluation scheduling and approvals.
Coordinate CAB preparation and governance activities.
Oversee implementation readiness and post-implementation review.
Act as approver for critical changes and enforce quality standards.
Manage infrastructure capacity planning in order to ensure that compute storage network and end-user assets meet current and future needs.
This includes the following duties and responsibilities:
Monitor infrastructure capacity and identify risks related to under-capacity or over-capacity.
Lead monthly and quarterly capacity planning cycles.
Forecast future needs based on the project pipeline and business demand.
Propose mitigation actions for gaps in servers WAN devices or other resources.
Coordinate governance and stakeholder communication in order to align Infrastructure priorities with business roadmaps and organizational standards.
This includes the following duties and responsibilities:
Facilitate cross-functional governance forums such as CAB and capacity reviews.
Ensure structured communication between business stakeholders IT teams and governance bodies.
Align Infrastructure priorities with Enterprise Architecture and business roadmaps.
Support compliance with organizational policies and standards.
Report on performance and drive continuous improvement in order to support decision-making scalability and operational efficiency.
This includes the following duties and responsibilities:
Provide regular reporting on the demand pipeline change success risks capacity utilization and forecasts.
Analyze process performance and recommend improvements to demand change and capacity management.
Identify optimization initiatives for performance scalability and cost.
Support regular analysis and recommendations for management decisions.
Experience Required
8-10 years of experience
Bachelor degree in Information Technology Business Information Systems or a related field or equivalent by experience.
Several years of experience in IT service management infrastructure operations demand management change management or capacity management.
Strong knowledge of ITIL processes especially Demand Change and Capacity Management.
Ability to manage stakeholders and coordinate across Infrastructure Network Security Application business and vendor teams.
Analytical skills for capacity planning forecasting reporting and continuous improvement.
Governance and risk management mindset with the ability to make decisions under constraints related to resources risk and priorities.
Qualified English language skills; additional local language skills are an asset.
Be yourself at Datwyler
People make the difference at Datwyler. We offer a wide range of career and development opportunities in an international company where you can contribute your skills ideas and experience. Together we create an environment where people can grow and help shape our future.