As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.
Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
DUTIES & RESPONSIBILITIES
1. Identifies troubleshoots and resolves operational or service issues affecting client service delivery and digital product servicing.
2. Coordinates team resources and priorities to ensure timely accurate and efficient completion of deliverables aligned to service expectations.
3. Oversees completion of assigned processes or programs in accordance with procedures service standards and client requirements.
4. Provides leadership direction coaching and performance feedback to team members to support effective service delivery execution.
5. Works with stakeholders and internal teams to address operational needs and improve workflow efficiency and service outcomes.
6. Monitors workflow quality and client experience metrics to enhance team effectiveness and contribution to business goals.
7. Oversees adherence to agreements and established service standards identifying and addressing gaps to maintain consistent client service delivery performance.
8. Coordinates issue resolution across teams for client-impacting incidents ensuring timely communication root cause identification and implementation of corrective actions.
9. Reviews team outputs service activities and deliverables to ensure accuracy completeness and alignment with client requirements operational controls and quality expectations.
10. Supports the implementation of process improvements automation opportunities or workflow enhancements that increase efficiency reduce risk and improve overall client service delivery outcomes.
11. Performs all duties according to established policies procedures and regulatory requirements.
KNOWLEDGE/SKILLS
Expanded conceptual knowledge of the function including operational processes client servicing activities procedures and team workflows.
Ability to supervise staff assign work manage day-to-day operational priorities and provide coaching and guidance.
Skill in identifying and resolving routine technical servicing and operational issues using sound judgment.
Ability to coordinate with closely related teams to improve efficiency support client service delivery and achieve departmental objectives.
Strong communication organizational interpersonal and client service skills.
Typically 3 years of relevant experience required; prior experience providing day-to-day work direction coordinating team activities or supervising staff is preferred.
Working with Us
As a Northern Trust partner you will be part of a flexible and cooperative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office established in 2016 is now home to over 3000 employees. The office handles various functions including Operations for Asset Servicing and Wealth Management as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to 2024 they volunteered more than 10000 hours into the communities where they live and work. Learn more.
Required Experience:
Manager
📌 Manager, Client Service Delivery (Pune)
🏢 Northern Trust
📍 Pune
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