We are seeking a Solution Architect Production Support (SFCC B2C) to own the technical health of our live B2C platform guiding incident resolution reliability and service continuity while ensuring the architecture supports stable day-to-day operations.

Responsibilities

- Act as technical escalation point for complex production incidents affecting storefront checkout and integrations
- Lead root cause analysis for major incidents and drive permanent fixes through the backlog
- Review and maintain the architecture for resilience including failover caching rate limits and integration error handling
- Define and monitor service levels such as resolution times and availability targets with supporting reporting
- Set up and govern runbooks monitoring and alerting for critical integrations and storefront journeys
- Assess the operational impact of proposed changes releases and configuration updates before they reach production
- Coordinate with Salesforce support third-party vendors and internal teams during high-severity events




- Maintain configuration management baselines and evidence for audit and compliance purposes

Requirements

- 10 years of experience in enterprise e-commerce with substantial time supporting a live Salesforce Commerce Cloud B2C platform
- Robust troubleshooting skills across SFRA SCAPI/OCAPI and integration layers including logs job failures and API errors
- Experience with incident management frameworks and ITIL-aligned processes
- Solid understanding of performance caching and capacity planning for peak trading periods
- Clear written and verbal communication during incidents including stakeholder updates

Nice to have

- Salesforce Commerce Cloud Architect certification
- Experience with peak-season readiness and high-volume events
- Familiarity with ITSM tools such as ServiceNow or Jira Service Management

Required Experience:

Manager

📌 Solution Architect, Production Support (SFCCC) (Pune)
🏢 EPAM Systems
📍 Pune