About Persistent

We are an AI-led platform-driven Digital Engineering and Enterprise Modernization partner combining deep technical expertise and industry experience to help our clients anticipate whats next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India and numerous innovators across the healthcare ecosystem.

Our disruptors mindset commitment to client success and agility to thrive in the dynamic workplace have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation leadership and inclusion. We have delivered 23sequential quarters of growth with $422.5M in Q3 FY26 revenue up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26500global team members located in 18 countries have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence Award for AI and Data Excellenceand were named a Leader in the Everest Group Talent Readiness for Next-generation Data Analytics and AI Services PEAssessment 2025.

Location: Bengaluru India

Years of Experience: 5 to 8 Years

About Position

We are seeking a dedicated and skilled Network Operations Center (NOC) Engineer to join our team in Bengaluru. This role is critical in ensuring the reliability and performance of our network services. As part of a 24/7 NOC operation you will be responsible for monitoring troubleshooting and resolving network issues while collaborating with various teams to enhance service delivery.

What Youll Do

- Provide surveillance and support during assigned shifts troubleshooting problematic systems and identifying trends for internal departments and external customers.
- Meet aggressive network availability mean time to restore (MTTR)



and ticket handling objectives providing hands-on leadership through Incident Command during network events and incidents.
- Follow Incident Management processes and perform the Incident Command role to coordinate response and resolution.
- Proactively collect and analyze network data to validate assumptions and identify trends.
- Deliver real-time communication internally and externally ensuring transparency and swift issue resolution.
- Collaborate with wireless carrier partners to identify and resolve interactions between their networks and the Cisco network.
- Work directly with engineers developers program managers and network quality testers to contribute solutions and improvements.
- Demonstrate a passion for customer service and a commitment to right the first time principles.

Mandatory Skills

- BS in Computer Science or equivalent experience with at least 5 years of relevant work experience.
- Understanding of DNS.
- Experience in a SaaS or hosted application service provider environment.
- Excellent written and verbal communication strong Analytical Skill and Customer Service Skills and effective Soft Skills & Leadership when working with technical teams.
- Ability to perform effectively in a fast-paced environment with a proven drive to solve challenging problems and achieve or exceed goals.
- Understanding of Incident handling and Management processes and the ability to run Incident Command.
- Self-starter with the ambition to learn innovate and create effective solutions independently and collaboratively.
- Ability to work specified shifts including overnight hours weekdays weekends and seasonal IST schedule adjustments.

Preferred Skills





- Previous experience working in a NOC engineer is desired.
- Experience with Reporting Tools JIRA is preferred; experience with Ticketing Tool ServiceNow is desired.
- Experience with NW Monitoring is highly desired.
- Experience Web Prog 3.5 4.0 is a plus.

Expertise Youll Bring

As a NOC Engineer you will play a vital role in maintaining the integrity and performance of our network services. Your expertise in network operations incident management and customer service will be essential in driving our commitment to excellence and ensuring customer satisfaction.

Benefits:

- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties flexible work hours and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life personal accident and Mediclaim hospitalization for self spouse two children and parents

Values-Driven People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals including those with disabilities and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements please inform us during the applicationprocess or at any time during your employment

Lets unleash your full potential at Persistent- is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Required Experience:

IC

📌 NOC Engineer (Pune)
🏢 Persistent Systems
📍 Pune