Role

Operations Specialist.

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Location

Pune

Experience:

6 to 9 years

What awaits you/ Job Profile

Provide 2nd Level Support for the Product and platform across on-premises and AWS cloud environments.

Act as the primary operational contact for incidents escalated from service desk and 1st-level support teams.

Monitor application health alerts jobs interfaces queues batch processing and business-critical transactions.

Perform incident analysis troubleshooting workaround identification service restoration and validation of successful recovery.

Support shift-based operations including extended business hours weekends on-call and major incident situations when required.

Analyze logs monitoring dashboards application traces database information Kafka events and interface errors.

Coordinate with development architecture cloud infrastructure and business teams during incident resolution.

Support problem management activities by identifying recurring issues and contributing to root-cause analysis.

Execute operational procedures runbooks health checks restart activities and controlled recovery actions.

Support releases deployments go-lives hypercare activities and operational readiness verification.

Maintain operational documentation knowledge articles troubleshooting guides and shift handover information.

Provide proactive communication regarding incidents risks outages and service degradations.

Contribute to operational stabilization automation monitoring improvements and service-quality initiatives.

What should you bring along

Operations & Support





Experience in application support operations incident management or service operations.

Ability to work effectively in rotational shifts and handle critical incidents under time pressure.

Strong analytical and troubleshooting capabilities.

Excellent communication and coordination skills.

Technical Background

Understanding of enterprise Java applications and distributed system landscapes.

Knowledge of Linux application servers databases interfaces and enterprise support processes.

Basic understanding of cloud platforms containerized environments and observability concepts.

Experience with incident problem change and release management processes.

Ability to interpret logs monitoring alerts dashboards and service-health indicators.

Must have technical skill

Ticketing Tools(like ITSM) Problem Change and Major Incident Management.

2nd Level Application Support.

Monitoring and Observability.

Grafana Prometheus ELK/OpenSearch CloudWatch.

Application Troubleshooting.

Oracle and PostgreSQL.

Rest SOAP Kafka MQ and interface monitoring.

AWS Certified Cloud Practitioner (CLF-C02).

Kubernetes and Docker fundamentals

Operational Runbooks and Recovery Procedures

Shift Operations and Handover Management

Root Cause Analysis

Stakeholder Communication

Release and Hypercare Support.

Positive to have technical skills

Knowledge of vehicle ordering processes.

Experience with business-critical ordering or sales applications.

Experience in 24/7 operations environments.

Experience supporting hybrid on-premises and cloud platforms.

ITIL Foundation certification.

Experience with automation and scripting.

Required Experience:

Manager

📌 Operations Specialist (Pune)
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