Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting ensure SLA compliance analyse system performance trends and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data coordinate findings on system behaviour and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings provide updates on performance and issues and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.





Knowledge base and continuous learning Contribute to updating SOPs knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Expert in Design Implementation configuration and Troubleshooting of Data Centre LAN/WAN across Cisco and Aruba oems
- Demonstrated expertise in Greed Field Design Deploy and Migration experience.
- Wireless WLC/AP infrastructure Design Implement Configuration & Troubleshooting. (Cisco Juniper Aruba)
- Expert on SD-WAN solution Design Implement configuration and troubleshooting. ( any one of: Cisco PaloAlto HPE Versa Velocloud Fortinet)
- Experience on Network Security platforms like F5-LTM/GTM PaloAlto FW
- Niche Technology experience any one of Cisco ACI NSX SDN SDA DNAC Configuration and Troubleshooting.
Certification: CCNP Enterprise HPE Aruba-Architect

Experience: 6 to 10 years

Location: Bangalore Hyderabad Chennai Pune Mumbai Coimbatore

Technology: Network R&S; SD-WAN Network Security Data Centre

Skill:
- Expert in Network Operations including configuration and Troubleshooting of Data Centre LAN/WAN across Cisco and Aruba oems
- Wireless WLC/AP infrastructure Implement Configuration & Troubleshooting. (Cisco Juniper Aruba)
- Experience on SD-WAN solution Deploy configuration and troubleshooting. ( any one of: Cisco PaloAlto HPE Versa Velocloud Fortinet Silverpeak)
- Experience on Network Security platforms like F5-LTM/GTM PaloAlto FW
- Experience in any one of Cisco ACI NSX SDN SDA DNAC Configuration and Troubleshooting
Certification: CCNP Enterprise HPE Aruba Network or similar preferred

Mandatory Skills: Cisco Routing and Switching.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Routing Switching SD-WAN (Pune)
🏢 Wipro
📍 Pune