Castrol is one of the worlds leading lubricant brands serving customers and consumers in the automotive marine industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance shaped by the companys commitment to innovation and cutting-edge technology. With products sold in more than 150 countries Castrol has helped keep things moving on roads and racetracks air sea and space for over 125 years.

Whether youre just starting out or ready for your next big move youre in the right place to explore an exciting career with Castrol.

Job description

About the Role

The EDI Support Subject Matter Expert (SME) serves as a key resource supporting the reliability performance and continuous improvement and strategic development of Castrols EDI ecosystem. This role provides functional and technical expertise across EDI operations SAP integrations trading partner onboarding issue resolution and process optimization.

The position partners closely with business teams IT&S; external vendors and trading partners to support seamless electronic transactions and ensure critical customer-facing processes operate efficiently.

Key Responsibilities

- Analyze and support resolution of EDI transaction mapping and integration issues.
- Verify root cause analysis outcomes for production incidents and recommend or confirm corrective actions.
- Identify exception trends and create action plans to improve performance.
- Support resolution of complex document processing and interface exceptions.
- Manage Key Customer Scorecards and KPIs to expected levels

Trading Partner Onboarding

- Manage E2E onboarding of new customers distributors and other trading partners.
- Convert customer EDI requirements and specifications into process and technical specifications.
- Create implementation project plans and coordinate with technical teams to ensure scope and on-time delivery




- Coordinate testing activities and support successful implementation and go-live activities.
- Validate transaction compliance and connectivity requirements.

Mapping & Integration Support

- Support EDI mapping development enhancement and validation activities.
- Provide expertise on SAP IDOCs Order-to-Cash and logistics processes and EDI transaction standards.
- Partner with business stakeholders IT&S; and integration providers to evaluate and validate proposed solutions.
- Assist with testing defect analysis and production readiness activities.

Subject Matter Expertise & Consultation

- Act as a trusted EDI advisor to business teams IT&S; and support organizations.
- Provide consultation and knowledge sharing on EDI processes standards and best practices.
- Creation of Support documentation training materials operational procedures and EDI Specifications.
- Serve as an escalation resource for complex EDI-related issues.

Continuous Improvement

- Identify opportunities to improve EDI processes monitoring and support effectiveness.
- Recommend automation and process enhancements that improve efficiency and reduce manual effort.
- Support digital transformation initiatives involving integration and customer connectivity.

Experience Required

- Expertise in supporting Electronic Data Interchange (EDI) business processes.
- Advanced knowledge of ANSI X12 EDIFACT and cXML transaction standards.
- Expertise troubleshooting EDI transaction delivery mappings and document flows.
- Deep understanding of SAP IDOCs used in Order-to-Cash and logistics processes
- Advanced analytical and problem-solving skills.




- Excellent communication and stakeholder collaboration skills.
- Demonstrable capability to work effectively across cross-functional business and technical teams.
- Expertise with OpenText/GXS SPS Commerce or similar EDI platforms.
- Expertise supporting customer onboarding and trading partner implementations.
- Expertise developing and validating EDI mappings.
- Advanced Knowledge of operational support models and incident management processes. ITIL Certification a plus
- 10-15 years working on EDI Implementations
- Played a significant role in at least one major ERP Project
- Lead *significant EDI Implementations

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights contact

We are an equal prospect employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status socioeconomic status neurodiversity/neurocognitive functioning veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g. accessing the job application completing required assessments participating in telephone screenings or interviews etc.).

If you are selected for a position and depending upon your role your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening medical review of physical fitness for the role and background checks.

📌 EDI and Operations SME (Pune)
🏢 Castrol
📍 Pune