About Persistent

We are an AI-led platform-driven Digital Engineering and Enterprise Modernization partner combining deep technical expertise and industry experience to help our clients anticipate whats next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 18 of the Fortune 50 companies 7 of the 10 top US banks 9 of the 10 technology companies and numerous innovators across the healthcare ecosystem.

Our disruptors mindset commitment to client success and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation leadership and inclusion. We have delivered 26sequential quarters of growth with $487.6M in Q2 FY27 revenue up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29500global team members located in 21 countries have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens Awards 2026 and for the second year in a row were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.

About Position:

We are looking for an experienced Senior ServiceNow Developer with solid expertise in ServiceNow ITOM FSM HRSD CMDB Discovery Service Mapping and platform integrations. The ideal candidate will be responsible for designing developing implementing and supporting enterprise-scale ServiceNow solutions while driving platform modernization CMDB governance automation and operational excellence.

- Role: Senior ServiceNow Developer
- Location: All Persistent Locations
- Experience: 10 to 15 Years
- Job Type: Full-Time Employment

What Youll Do:

- Design develop implement and maintain ServiceNow solutions across ITOM ITSM FSM HRSD ITAM CMDB Discovery and Service Mapping modules.
- Configure and enhance workflows Flow Designer processes business rules UI actions catalog items and platform automation capabilities.
- Develop and maintain custom applications reusable components integrations and platform enhancements.
- Build administer and continuously improve CMDB architecture to ensure data quality accuracy and compliance with CSDM standards.
- Lead CMDB integration initiatives using Service Graph Connectors Integration Hub Discovery and automated data ingestion frameworks.
- Configure and manage Identification and Reconciliation Engine (IRE) reconciliation strategies data source priorities and governance processes.




- Implement and support ServiceNow Discovery including MID Servers probes sensors patterns classifiers schedules and identification rules.
- Design and maintain Service Mapping solutions to accurately identify business services and infrastructure dependencies.
- Support integrations between ServiceNow and cloud platforms monitoring tools identity management systems asset management platforms and third-party applications.
- Collaborate with Server Cloud Infrastructure Network Security and Application teams to drive platform adoption and implementation success.
- Troubleshoot and resolve Discovery Service Mapping CMDB integration and platform-related issues.
- Monitor platform performance and optimize CMDB Health Dashboards Discovery Service Mapping and Service Graph integrations.
- Develop CMDB governance frameworks data quality standards remediation strategies and compliance controls.
- Conduct assessments and reviews of configuration management processes and identify improvement opportunities.
- Partner with business stakeholders and third-party vendors to evaluate and implement new ServiceNow capabilities.
- Create technical documentation architecture diagrams configuration guides support documentation and operational runbooks.
- Participate in Agile ceremonies sprint planning backlog grooming release planning and deployment activities.
- Provide production support and ensure platform availability scalability reliability and performance.

Expertise Youll Bring:

- 10 to 15 years of overall IT experience with solid expertise in ServiceNow development administration and implementation.
- Extensive hands-on experience with ServiceNow ITOM FSM HRSD Discovery Service Mapping CMDB and ITSM solutions.
- Strong understanding of CMDB architecture governance administration and data modeling best practices.
- Proven experience implementing and supporting Common Service Data Model (CSDM).
- Expertise in Service Graph Connectors Integration Hub and automated CMDB data ingestion frameworks.
- Deep understanding of Identification and Reconciliation Engine (IRE) reconciliation rules data-source management and configuration governance.
- Experience designing and managing Discovery schedules MID Servers probes sensors patterns classifiers and identification rules.




- Strong knowledge of ServiceNow Event Management and ITOM best practices.
- Experience integrating ServiceNow with enterprise applications cloud environments monitoring platforms IAM solutions and third-party systems.
- Hands-on development experience using JavaScript Glide APIs Script Includes Business Rules UI Policies Client Scripts Flow Designer AngularJS Bootstrap and Jelly.
- Strong knowledge of REST APIs SOAP Web Services XML JSON HTML CSS and HTTP protocols.
- Understanding of enterprise infrastructure including servers cloud platforms databases virtualization networking storage and end-user computing environments.
- Experience using Jira Confluence Visio Lucidchart Microsoft Teams and related collaboration tools.
- Strong understanding of ITIL processes Service Management Asset Management Configuration Management and operational governance.
- Proven ability to analyze complex business and technical requirements and implement scalable enterprise solutions.
- Strong troubleshooting analytical and problem-solving abilities.
- Excellent communication stakeholder management and documentation skills.
- Experience working within global enterprise environments and distributed teams.
- Ability to mentor junior developers and provide technical leadership across projects and programs.

Benefits:

- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties flexible work hours and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life personal accident and Mediclaim hospitalization for self spouse two children and parents

Values-Driven People-Centric & Inclusive Work Setting:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals including those with disabilities and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements please inform us during the application process or at any time during your employment

Lets unleash your full potential at Persistent- is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Required Experience:

Senior IC

📌 Senior ServiceNow Architect (Pune)
🏢 Persistent Systems
📍 Pune