Location: Chennai India (Hybrid)
Team: Atlassian Administration & Engineering
Experience: 2 years in Atlassian administration or a related platform engineering role
About the Role
Were looking for an Atlassian engineer with a few years of experience to join our Atlassian Administration & Engineering team. Youll work with a team of seven engineers who support a global Atlassian Cloud platform used by about people around the world across Jira Confluence Jira Product Discovery (JPD) and Jira Service Management (JSM).
We recently finished a large migration to Atlassian Cloud and were still bringing separate product instances together into one environment. The migration moved fast and left technical debt behind so were now focused on cleanup: removing legacy customizations and making the platform match Atlassian Cloud best practices. Youll own parts of that work yourself. That means spotting problems proposing fixes and building automation that keeps the platform clean and scalable.
What Youll Do
- Platform administration: Take ownership of administration across Jira Confluence JPD and JSM including permissions schemes workflows custom fields and space and project configuration.
- User lifecycle automation: Design and maintain automated onboarding and offboarding group management and license management working with identity providers and SCIM provisioning.
- Space and project lifecycle: Build repeatable automated processes to create standardize and archive projects and spaces at scale.
- Reduce legacy customizations: Audit the environment for redundant custom fields workflows schemes and app dependencies. Then propose and carry out plans to remove or consolidate them using automation wherever possible.
- Automation engineering: Build and maintain Atlassian Automation rules for routine and bulk administrative work.
Where built-in features fall short design robust API-driven automation.
- Engineering practices: Treat platform automation as production code. Changes are peer-reviewed tested and released through a pipeline not run ad hoc.
- AI-assisted engineering: Make AI part of your everyday workflow from drafting scripts and analyzing configurations to writing documentation so you deliver more without lowering the quality bar.
- Service metrics and observability: Capture service metrics through the Atlassian APIs store them outside the platform and build dashboards that show how the service is used and how its performing.
- Solution evaluation: Weigh built-in Atlassian features against custom or external solutions and explain clearly why the chosen option is the best fit.
- Continuous improvement: Challenge processes that are overly complex costly or full of manual toil and propose simpler automated alternatives.
- Best practices and governance: Help define standards naming conventions and configuration guidelines for each product and document them.
- Instance consolidation: Contribute to ongoing migration and consolidation work including planning data validation and post-migration cleanup.
- Escalations and mentoring: Resolve complex platform issues and share knowledge with less experienced teammates and stakeholders.
What Were Looking For
Required:
- 2 years of hands-on administration of Jira and/or Confluence preferably in Atlassian Cloud
- Working experience with Atlassian Automation including building and troubleshooting rules
- Scripting skills in Python PowerShell or a similar language and experience building automation against REST APIs (including JSON authentication pagination and rate limits)
- Hands-on experience with Git and version-controlled code or configuration plus a working understanding of CI/CD practices: build test release versioning and branching strategies
- Daily effective use of AI-assisted development tools such as GitHub Copilot Cursor or Claude with the judgment to validate refine or reject what they produce
- A solid understanding of Jira configuration: schemes workflows screens fields and permissions
- Experience managing users and groups at scale in Atlassian Admin
- The ability to analyze an existing configuration recommend simplifications and explain the trade-offs clearly
- Clear written and verbal communication in English and comfort working with stakeholders around the world
- A bachelors degree in Computer Science IT or a related field or equivalent experience
Nice to have:
- Atlassian certifications (ACP-120 ACP-620 or Cloud Organization Admin)
- Experience with AWS services (such as Timestream Lambda or S3) and with dashboards in Grafana or similar tools
- Experience administering JSM (request types queues SLAs portals) or JPD
- Experience with identity integration such as Okta Azure AD/Entra ID SAML SSO or SCIM
- Migration experience with JCMA/CCMA or instance merges
- Experience with ScriptRunner or other marketplace apps and with assessing app usage
What Youll Gain
- Ownership of meaningful parts of a large enterprise-scale Atlassian Cloud platform
- Real influence over how a global platform is standardized and modernized
- A clear growth path to Specialist and Advanced Specialist roles on the Atlassian Platform Engineering team
- Support for Atlassian certifications and ongoing learning