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OPmobility is a world-leading provider of innovative solutions for a unique safer and more sustainable mobility experience. Innovation-driven since its creation the Group develops and produces intelligent exterior systems customized complex modules lighting systems clean energy systems and electrification solutions for all mobility companies. With a 11.4 billion economic revenue in 2023 a global network of 152 plants and 40 R&D; centers OPmobility relies on its 40300 employees to meet the challenges of transforming mobility.

Our ambition Provide automakers with cutting-edge equipment and solutions to develop tomorrows clean and connected car.

Reporting directly to the Regional IS operations Manager APAC and functionally to the Global IS Operations Manager - R&D; the Regional IS Operations Leader APAC will oversee the IS operation service delivery for his region and communicate regularly in relevant regional instances especially to deploy Group IS/IT policies standards and procedure level to R&D; stakeholders.

He/she will act as the ISR&D; operationsrepresentative for his region in IS operation R&D; committees. For local applications support he/she will ensure smooth coordination between Global IS Product OperationsCentral ServicesTeamsandAMERregional teams tomaintainbusiness continuity identifyrisks bottlenecks and improvement opportunities in operational processesof his region.

Main activities

Preventive maintenance/ Continuousimprovement

- Analyse user surveyfor his regionidentifyimprovement action drive some of them
- Analyse usage monitoring of licenses in his region and propose some actions plan to minimize licensedenials including but not limited to communication of best practice for usagechange in license mix purchase of recent license

Incident & Service request management

- Critical incident management:



mobilize and lead task forceuntil resolution ofmajor IS incidentsin his time zonein a timely manner withappropriate escalation. Communicate status regularlyto users andR&D; / D&IS; management. CreateMajor Breakdown reports after resolution with lesson learnt and action plan to avoid same incident againand/orincrease resolution time

- Non-critical incidents/servicerequests:manage some non-critical incidents/service requestsdirectly as exception in case of peak.

- Continuous improvement: providemonthlyanalysis of incident and service request service performancein his region and propose someimprovement actionsalignedwithAMSpartners.

Standard Change Management

- Regional changes: manage urgent standard changesfor the region ensuring risk assessment coordination andtimelyexecution following governanceandstandards.

- All changes:validateoperational readinessfor his regionbeforechangeimplementationaccount forappropriatecommunicationtoimpactedusers and their management.

- Track and report regional change performancepropose some improvement actions / drive some of them

Project build-to-run process

- Localprojects :Ensure regional projects and evolutions handovers are executed following the Build-to-Run framework propose changes to R&D; IS CAB (Change Advisory Boards)

- Globalprojects :support local testing(egperformance testing) acceptance and onboarding new services into operations representhisregion in R&D; IS CABs*

Required profile and experience

- Bachelors or mastersdegree in information systems Computer Science or equivalent

- ITIL V3 or 4 certification (Service Operations or Service Management) preferred.

- Project Management or Service Delivery Management certification (e.g. PMP PRINCE2) is an advantage.
- At least 68 years of IT Operations experience including 3 years in service delivery management.
- Proven experience managing SLAs and KPIs in a regional or global IS service context.
- Demonstrated success in coordinating Build-to-Run transitions and operational readiness

As a responsible company OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.

Required Experience:

Manager

📌 Regional Is Operations Leader R&D Apac (Pune)
🏢 OPmobility
📍 Pune