Mandatory Skills:- Major Incident management 24x7 monitoring of alerts on-call escalation opening bridges. Monitor and run batch job schedules in Tidal create schedules coordinate changes updates with application teams. Must have experience in handling global customer (Specially US UK) Must have good experience with Monitoring Tools like Nagios SolarWind Good Understanding of Monitoring Dashboard and Alert Management Must have knowledge of DataCentre Operation processes CIM Critical Incident management coordinating bridges engaging resources sending out and tracking updates of P1 incidents. Must have good experience of ITSM Tool like ServiceNow Remedy. Management and oversight of offsite/Onsite team from a Staff availability during P1/P2 issues escalation management. Produce reports and validation of SLA adherence on availability System Performance Problem tracking etc. Pre-screening Questions: Candidate must be agreed to work in 24*7 rotational shift mode. Candidate must not have more than 2 months notice period.
Do you have experience in monitoring services dashboard like Solarwind. Do you have experience ofDataCentres operations services Do you have experience in ITIL practices like Critical Incident Management SLA Incident management Change Request Management Service Request Management Do you have experience with ITSM Tool like SNOW Good to Have Skills:- Management and oversight of offsite/Onsite team from a Staff availability during P1/P2 issues escalation management. Produce reports and validation of SLA adherence on availability System Performance Problem tracking etc. JD & KRA:- Experience in providing technical support in IT Infrastructure services and End-user computing Must have experience in Monitoring Tools Must have experience in ITSM Tools like ServiceNow Remedy. Must have positive communication and Writing skills (English language) Must have experience in handling Global customers