Job Description

Role Overview

We are looking for a skilled Desktop Support Engineer (L2) to provide onsite and remote end-user support in a corporate setting. The ideal candidate will have strong experience supporting Microsoft technologies Windows endpoints mobile devices and workplace services while delivering excellent customer service.

Key Responsibilities

- Provide L2 support for end-user hardware software and technology issues.
- Support and troubleshoot Microsoft 365 Azure Windows 10/11 and related applications.
- Manage incidents and service requests through ServiceNow.
- Configure and support laptops desktops peripherals printers and mobile devices (iOS/Android).
- Troubleshoot VPN connectivity authentication and access-related issues.
- Perform log analysis and system performance troubleshooting.
- Support meeting room AV and collaboration technologies.
- Maintain asset inventory and support hardware lifecycle activities.
- Coordinate with vendors for hardware repair replacement and procurement activities.




- Create and maintain knowledge articles SOPs and technical documentation.
- Identify recurring issues and drive continuous service improvements.
- Communicate effectively with users and stakeholders throughout incident resolution.

Required Skills

- End User Technology Support
- Microsoft 365 and Azure
- ServiceNow
- Windows OS Support
- Mobile Device Support (iOS/Android)
- VPN Troubleshooting
- Log Analysis and Performance Troubleshooting
- Hardware and Peripheral Support
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management skills
- Proactive and customer-focused mindset

Preferred Qualifications

- 5 years of Desktop Support / End User Computing experience
- Experience supporting enterprise environments
- Financial services or banking experience preferred
- Business-level Japanese and English communication skills

📌 IT Desktop Support (Gurugram)
🏢 Stefanini Group
📍 Gurugram