- Preparing Quotations per customers / Sales request
- Review of customer PO; to align with Emersons terms & conditions trade compliance policy
- Prepare order check list order screening form (TSF) checkpoint screening as per guidelines.
- Assure orders are entered properly and accurately and in conformance with the customer need and factory capabilities other groups.
- Timely acknowledgement of delivery and proactive updates to customers on the status of their orders.
- Review incoming orders and expedite orders to meet customer requests and achieve Emerson service level goals.
- Monitor and update date management for sale order and backlog to meet customer requirement.
- Prepare Order Acknowledgment delivery order and/or packing list for shipment.
- Prepare sale forecast and POR Sale report by period and monitor to meet target.
- Submit weekly and monthly inquiry booking backlog and shipment report.
- Answer customer phone calls professionally and consistently.
- Acts as a liaison to ensure timely and efficient administration of orders.
- Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
- Analyze and calculate product costs based on Bill of Materials (BOM) routing machine hours labor and overhead rates. Expedite documentation submission and prepares certificates of Conformance/Origins.
- Maintain and update standard costing models for existing and new products.
- Support pricing decisions for RFQs tenders and bulk orders.
- Work with sales and marketing teams to align pricing with customer expectations and business goals.
- Support cost audits and ensure compliance with internal controls and industry standards.
Who You Are:
- Attention to detail hard worker proactive Collaborative willingness to interact.
- Ability to work under time pressure and multi-tasking.
- Strong analytical skills and ability to tackle problems.
- Excellent verbal and written communication skills in English.
For This Role You Will Need:
- Bachelors Degree in mechanical / Instrumentation / Electrical with minimum 1 year of experience in relevant field
- 2 to 4 Years experience in customer service role.
Preferred Qualifications that Set You Apart:
- Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee well-being. We prioritize providing competitive perks plans a variety of medical insurance plans an Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time-off plans including paid parental leave (maternal and paternal) vacation and holiday leave.