At R1 were transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology including analytics AI intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals health systems and medical groups improve financial performance simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. Were a diverse global team united by a shared mission to make healthcare work better for all. Across technology operations and support functions our people bring deep expertise empathy and ingenuity to the work we do. Here collaboration fuels progress adaptability sparks innovation and every voice can help shape whats next for R1 and the future of healthcare.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.

With over 30000 employees globally and a robust presence in India comprising over 17000 employees across Delhi NCR Hyderabad Bangalore and Chennai we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems hospitals and physician practices continuously striving to make healthcare work better for everyone.

Driving Company Values & Vision:



As Part of the Senior Leadership team need to ensure complete span is aligned with the end goals and values of the organization.

Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes Fosters a positive work setting. Develops and maintains productive working relationship with Ops Managers & FLMs setting a positive example for their working relationships with their teams.

Career Development/Performance & Dialogue: Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.

Continuous Improvement: Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive professional image of R1 RCM.

As a Sr. Manager Candidate is Responsible for:

The Candidate will be responsible for a span in the range of 200-250 FTEs.



The span can vary depending upon process complexity and stage of business.

Complete oversight of Operations Training and Compliance.

Client relationship management

Upselling capabilities and performance to add further business & scope of work

Identify and lead projects of high impact within the business.

Manage delivery of clients expectations outlined in the scope of work SOW.

Manage Day to Day Operations by applying appropriate contractual provisions (scope of work) following quality & compliance guidelines and leveraging expert resources.

Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.

This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.

Understand Operations and Corporate Compliance Policies and Procedures and best practices.

Respond to all telephonic and email inquiries for clients & onsite team in a clear concise and timely manner.

Other duties as outlined by leadership.

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more visit:

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Required Experience:

Manager

📌 Senior Operations Manager (Chennai)
🏢 R1
📍 Chennai