Title:

Specialist IT Asset Administration (SAM)

We are seeking a detail-oriented Software Asset Management (SAM) Specialist to join our global team. This role is responsible for managing the end-to-end software lifecycle including administration procurement tracking and compliance. You will work closely with IT vendors and internal stakeholders to support software operations financial processes and governance.

Responsibilities:

- Manage Software Asset Management requests and incidents within ServiceNow ensuring timely resolution and escalation where required.
- Maintain accurate software asset license entitlement contract subscription and procurement records.
- Support the end-to-end software lifecycle including procurement deployment utilization renewal reclamation and retirement activities.
- Coordinate software purchasing vendor quotations renewals and contract administration activities.
- Create and manage purchase requisitions and support procurement processes in accordance with business requirements.
- Process goods receipts purchase order updates cancellations and related procurement transactions.
- Perform invoice reconciliation and validation against purchase orders contracts software entitlements and vendor agreements.
- Investigate and resolve procurement billing licensing pricing and payment discrepancies.
- Configure and maintain ServiceNow SAM Pro to support software discovery normalization reconciliation compliance monitoring and license management.
- Monitor software licensing utilization identify compliance risks and support optimization opportunities through license reclamation and cost management initiatives.
- Develop and maintain reports dashboards operational metrics and audit-ready records to support Software Asset Management governance.




- Support software compliance reviews internal audits vendor audits and audit-readiness activities.
- Collaborate with IT Procurement Finance and vendors to improve software asset management processes data quality and workflow automation initiatives.

Qualifications:

- Bachelors degree in Information Technology or a related discipline.
- 5 years of experience in Software Asset Management (SAM) IT Asset Management (ITAM) or related technology asset-management functions.
- Strong hands-on experience with ServiceNow SAM Pro and Contract Management.
- Knowledge of software licensing models entitlement management software compliance and software lifecycle management.
- Experience supporting software procurement purchase requisitions invoice processing and financial reconciliation activities.
- Experience supporting software compliance programs vendor audits and audit-readiness initiatives.
- Advanced Microsoft Excel skills with strong analytical and reporting capabilities.
- Excellent communication stakeholder-management and vendor-management skills.
- Robust organizational skills with the ability to manage multiple priorities independently.
- High attention to detail and commitment to maintaining accurate audit-ready records.

Preferred Qualifications:

- ServiceNow Software Asset Management Professional (SAM Pro) certification.
- ITIL Foundation IAITAM or Software Asset Management-related certifications.
- Experience with Microsoft Dynamics Costpoint Microsoft Intune or other procurement and financial management systems.
- Familiarity with major software publishers and cloud/SaaS licensing models.
- Experience supporting global Software Asset Management programs and enterprise software compliance initiatives.
- Knowledge of workflow automation reporting and continuous process improvement within ServiceNow.

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Required Experience:

IC

📌 Specialist, IT Asset Administration (SAM) (Chennai)
🏢 Kbr
📍 Chennai