We are looking for an experienced and customer-focused Boutique Manager to oversee the day-to-day operations of the boutique. The candidate will be responsible for managing sales customer relationships staff inventory visual merchandising and overall store performance while ensuring excellent customer service and profitability.
Key Responsibilities
1. Store Operations
- Manage the daily operations of the boutique and ensure smooth functioning.
- Maintain store cleanliness product displays and overall presentation.
- Ensure adherence to company policies store timings and operational procedures.
- Handle customer complaints and resolve issues professionally.
2. Sales and Customer Service
- Achieve monthly sales targets and improve overall store performance.
- Assist customers in selecting outfits fabrics designs and accessories.
- Build strong customer relationships and encourage repeat business.
- Follow up on customer enquiries orders alterations and custom stitching requirements.
- Identify opportunities to increase sales through upselling and cross-selling.
3. Staff Management
- Supervise boutique staff sales executives tailors and other team members.
- Allocate daily responsibilities and monitor staff performance.
- Train employees on product knowledge customer service and sales techniques.
- Prepare staff schedules and ensure adequate manpower during business hours.
4. Inventory and Stock Management
- Monitor stock levels of fabrics garments accessories and other products.
- Maintain accurate records of stock receipts sales returns and transfers.
- Coordinate with suppliers for purchasing replenishment and timely delivery.
- Conduct periodic stock verification and report discrepancies.
- Monitor the progress of customised orders and ensure timely delivery.
- Coordinate with designers tailors vendors and management to maintain product quality.
Job Summary
We are looking for an experienced and customer-focused Boutique Manager to oversee the day-to-day operations of the boutique. The candidate will be responsible for managing sales customer relationships staff inventory visual merchandising and overall store performance while ensuring excellent customer service and profitability.
Key Responsibilities
1. Store Operations
- Manage the daily operations of the boutique and ensure smooth functioning.
- Maintain store cleanliness product displays and overall presentation.
- Ensure adherence to company policies store timings and operational procedures.
- Handle customer complaints and resolve issues professionally.
2. Sales and Customer Service
- Achieve monthly sales targets and improve overall store performance.
- Assist customers in selecting outfits fabrics designs and accessories.
- Build strong customer relationships and encourage repeat business.
- Follow up on customer enquiries orders alterations and custom stitching requirements.
- Identify opportunities to increase sales through upselling and cross-selling.
3. Staff Management
- Supervise boutique staff sales executives tailors and other team members.
- Allocate daily responsibilities and monitor staff performance.
- Train employees on product knowledge customer service and sales techniques.
- Prepare staff schedules and ensure adequate manpower during business hours.
4. Inventory and Stock Management
- Monitor stock levels of fabrics garments accessories and other products.
- Maintain accurate records of stock receipts sales returns and transfers.
- Coordinate with suppliers for purchasing replenishment and timely delivery.
- Conduct periodic stock verification and report discrepancies.