Job Description

A

Job Specification

1

Company Name

:

Muthoot Fincorp Limited

2

Position / Designation

:

Customer Service Operations Executive

3

Grade

:

JM1

4

Department

:

Secured & Unsecured Lending Business

5

Sub Department (if any)

:

Operations

6

Employment Type

:

Full time

7

Reporting to

Designation & Grade

:

Head Customer service / Assistant Manager

8

No. of Reportees

Designation & Grade

:

NA

9

Main Tasks

:

- Take complete ownership and accountability of all operations related metrics like TATs Customer Satisfaction scores etc.
- Suggest ways to improve customer experience based on feedback from merchants.
- Risk management and policy implementation for various day to day processes
- Capability to quickly build/edit processes to manage new initiatives with existing bandwidth for growth experiments.
- Service requests and complaints from all modes




- Co-ordinating with pan India branches for various process.
- Good and relevant knowledge on mortgage business

10

Special Requirements (If any)

:

- Problem-solving
- Analytical thinking
- Research acumen
- Judgment and Decision Making
- Exceptional communication skills.
- Proven ability toward constructive networking
- Team player and multi-tasker with exceptional organizational skills
- Sales and Marketing know-how
- Must have experience in Secured lending / unsecured lending business

11

Compensation Band

:

As per policy

12

Stake Holders

:

Should be able to manage multiple stakeholders and collaborate with business heads in SULB

13

Job Location / State

:

Chennai

Entitlements

:

As per policy

Educational Qualification / Technical Certification

:

Any UG/PG or MBA

📌 Customer Service Central Operation (Chennai)
🏢 Muthoot Fincorp
📍 Chennai