Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts recovering overdue payments and maintaining solid financial relationships with Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity
Duties and Responsibilities
Achieve collections target by visiting customers/ performance against set parameters and provide regular legal guidelines are complied with while repossessing accurate records of customer interactions and escalations promptly and effectively to resolve DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection a team of collection officers to achieve overall problems encountered during the collection average collection reports to monitor and improve collection to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations
Required Qualifications and Experience
Achieve collections target by visiting customers/ performance against set parameters and provide regular legal guidelines are complied with while repossessing accurate records of customer interactions and escalations promptly and effectively to resolve DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection a team of collection officers to achieve overall problems encountered during the collection average collection reports to monitor and improve collection to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations