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Locations: Pune, India
Req ID: 13423
Job Purpose
The Scheduling Coordinator is a key role in facilitating the assignment of notaries. This role and process spans the service lifecycle acting as the facilitator between the signing agents, schedulers, and our clients at both a strategic and tactical level.
Responsibilities
- Facilitating the assignment of vendors to clients.
- High volume outbound calls, emails, and texts.
- Negotiation of fees with vendors to maintain average vendor cost goal set by client/team expectations.
- Maintain average gross profit that is pre-determined by TCX on a per client basis.
- Ability to work under strict deadlines aligned with our Service Level Agreements (SLA).
- Ensuring assigned vendors meet or exceed TCX/Client requirements.
- Misc./Other – There may be times when management will request the Scheduling Coordinator to change their focus or add additional duties.
- Schedule Open order (22 daily average)
- Sending offers
- Placing phone calls
- Meet client SLA’s for turn time on order assignment by managing open order queue.
- Relay all file specific information to vendor at time of order assignment.
- Meeting gross profit goal at a minimum of 85% of orders completed.
- Correspondence with client and/or vendor regarding scheduling issues or inquiries.
- Addressing all received phone calls/emails in a timely manner (within 20 min).
- Handling reschedules.
Knowledge and Experience
- Detail Oriented
- Excellent written and verbal communication skills.
- Basic knowledge of all other service delivery functions
📌 Staff, Business Operations (Voice and Chat Process) (Pune)
🏢 Intercontinental Exchange Holdings
📍 Pune
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