Key responsibilities

- Provide IT support to branch and HO employees.

- Troubleshoot laptop, desktop, printer, and scanner issues.

- Handle internet, LAN, Wi-Fi, and network-related issues.

- Install and configure operating systems and required software.

- Support employee onboarding and off boarding activities.

- Manage IT asset allocation, deallocation, and tracking.

- Coordinate with vendors for hardware repairs and network issues.

- Ensure antivirus and system updates are completed.

- Handle IT support tickets and close them within the defined SLA.

- Support new branch setup and IT infrastructure requirements.

- Maintain IT asset records and support asset verification.

- Prepare daily and monthly IT support reports.

Requirements

- Knowledge of Windows OS.

- Knowledge of hardware and networking.

- Laptop, desktop, and printer troubleshooting.

- Knowledge of LAN, WAN, and Wi-Fi.

- Knowledge of Outlook and Microsoft Office.

- Good communication and coordination skills.

- Ability to handle branch-level IT support.

Qualification

- Graduate or Diploma in IT / Computer Science.

- 2–5 years of experience in IT Infrastructure Support.

Key Expectations

- Quick resolution of user issues.





- Proper follow-up on pending tickets.

- Timely support to all branches.

- Proper maintenance of IT asset records.

- Good coordination with branch users and vendors.

Benefits

SarvaGram is on a mission to revolutionize financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households.

This is your chance to be at the forefront of innovation. Join us and:

- Shape the future of FinTech: We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.

- Embrace a high-growth, high-impact workplace: This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.

- Tackle real-world challenges: Apply your skills to solve critical problems and directly empower rural communities.

- Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs

📌 Desktop Support Engineer (Maharashtra)
🏢 SarvaGram
📍 Maharashtra