STORE MANAGER – ROOP VATIKA

JOB DESCRIPTION

- Oversee overall store operations, sales, and team performance.
- Achieve monthly, quarterly, and annual sales and profitability targets.
- Lead, coach, and manage the store sales and support staff.
- Ensure high levels of customer satisfaction and service standards.
- Monitor stock levels, inventory accuracy, and timely replenishment.
- Implement visual merchandising and promotional campaigns as per brand guidelines.
- Handle escalated customer complaints and ensure quick resolution.
- Prepare and submit daily/weekly/monthly reports on sales, inventory, and team performance.
- Ensure compliance with company policies, operational SOPs, and safety standards.
- Liaise with HQ for stock, finance, and marketing coordination.

KRA – KEY RESPONSIBILITY AREAS

- Achievement of sales, revenue, and profitability targets.
- Team leadership, motivation, and training.
- Customer satisfaction and complaint resolution.
- Inventory management, stock control, and timely replenishment.
- Execution of merchandising and promotional strategies.
- Compliance with operational SOPs,



store policies, and safety standards.
- Reporting accuracy and timely submission of store MIS.

KPI – KEY PERFORMANCE INDICATORS

- Sales Achievement: % of monthly/quarterly sales target achieved.
- Profitability: Gross margin, expense control, and contribution to store profitability.
- Customer Satisfaction: Feedback scores, repeat customer rate, and NPS.
- Team Performance: Average sales per employee, absenteeism, and attrition.
- Inventory Accuracy: % variance in stock audits.
- Visual Merchandising Compliance: Store audit score.
- Complaint Resolution Time: Average days to resolve escalated complaints.
- Reporting Timeliness: Submission of daily/weekly/monthly reports on time.
- Operational Compliance: SOP adherence and internal audit scores.
- Store Ambience: Cleanliness, presentation, and safety inspection score.

Pay: ₹50,000.00 - ₹60,000.00 per month

Perks:

- Flexible schedule

Work Location: In person

📌 Store Manager (India)
🏢 Roop Vatika
📍 India