We are looking for a well-presented, customer-focused, and experienced Customer Relationship Manager (CRM) for our luxury ethnic apparel store. The candidate will be responsible for building strong relationships with premium clientele, ensuring exceptional customer experiences, maintaining customer databases, driving repeat business, and enhancing customer loyalty.

The ideal candidate should have excellent communication skills, a refined personality, and an understanding of luxury retail, ethnic fashion, and high-end customer service.

2. Key Roles & Responsibilities

A. Customer Relationship Management

- Build and maintain long-term relationships with existing and potential customers.
- Personally connect with VIP, HNI, and regular customers.
- Maintain regular communication through calls, WhatsApp, messages, and emails.
- Ensure personalized attention and a premium shopping experience for every customer.
- Handle customer queries, feedback, complaints, and special requests professionally.

B. Customer Database Management

- Maintain and regularly update the customer database (CRM).
- Record customer preferences, purchase history, birthdays, anniversaries, and key occasions.




- Maintain detailed records of customer interactions and follow-ups.
- Segment customers based on purchase frequency, spending patterns, and preferences.

C. Sales & Repeat Business

- Drive repeat purchases through regular customer engagement.
- Inform customers about new collections, launches, exhibitions, trunk shows, and exclusive offers.
- Follow up with customers regarding enquiries, trials, alterations, and pending purchases.
- Identify opportunities for upselling and cross-selling.
- Support the sales team in achieving monthly sales and customer retention targets.

D. VIP & Clienteling Management

- Provide exclusive services to VIP and high-value customers.
- Arrange personalized shopping appointments and private previews.
- Share curated product selections based on individual customer preferences.
- Coordinate special orders, customizations, fittings, and alterations.
- Ensure seamless service for wedding, bridal, festive, and occasion-wear clients.

Pay: ₹20,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Jaipur)
🏢 CHARVI'S APPARELS
📍 Jaipur