Job Title: Customer Relationship Management (In-Person / Non-Calling)

Location: Burrabazar, Kolkata, West Bengal

Salary: Up to 20k

Experience: 1 year

Job Type: Full time

Job Description: We are looking for a warm, confident, and articulate Customer Relationship Management professional to be the primary face-to-face point of contact for our walk-in clients and visitors in Kolkata.

Please Note: This is strictly an in-person, front-desk/client-facing role—there is no cold calling or telecalling involved.

Key Responsibilities:

- Greet walk-in clients warmly, understand their requirements, and guide them to the right products or teams.
- Build strong, long-term trust with both new and returning customers.
- Resolve client questions, feedback, and service requests calmly on the spot.
- Assist customers with onboarding, basic form-filling, and updating client records in our CRM system.
- Coordinate smoothly with internal teams to ensure every visitor gets timely service.

Requirements:

- Experience:



Minimum 1 year of hands-on experience in a customer-facing role (any industry—retail, hospitality, healthcare, banking, or front-desk servicing).
- Languages: Fluent verbal and written communication in English, Hindi, and Bengali (mandatory).
- Skills: Strong interpersonal skills, patience, active listening, and basic computer proficiency (MS Office / CRM data entry).
- Interview Process: 2 face-to-face interview rounds in Kolkata.

Pay: Up to ₹20,000.00 per month

Application Question(s):

- Are you able to speak, read, and write fluently in all three required languages: English, Hindi, and Bengali?
- Are you currently based in Kolkata and available to attend 2 rounds of face-to-face interviews at our Kolkata office?
- How many years of direct, in-person (face-to-face) customer-facing experience do you have, and in which industry?

Work Location: In person

📌 Customer Relationship Management (Up to 20k) (India)
🏢 Career Bloc
📍 India