- Manage and support the DMS platform used for tracking sales, installation progress, inventory and customer service within the channel partner network.
- Collaborate with sales, project management and service teams to identify and resolve system issues.
- Configure the DMS to align with the specific needs of channel partner operations, including lead management and project lifecycle tracking.
- Provide training and ongoing support to dealership staff to ensure efficient system use.
IT Initiatives:
- Lead IT projects focused on optimizing business processes such as CRM integration, project management tools and performance tracking systems.
- Ensure seamless integration of the DMS with other platforms like solar design tools, financing portals, and customer apps.
- Collaborate with business leaders to identify opportunities for automation and digital transformation.
- Ensure compliance with data privacy and security regulations relevant to the solar industry.
Stakeholder Collaboration:
- Act as a liaison between business users and IT teams, ensuring the IT solutions meet the operational needs of solar dealerships.
- Work closely with external vendors to manage system updates and integrations.
- Provide regular insights to management on system performance, operational challenges, and IT project progress.
Key Skills and Competencies:
- Experience with Dealer Management Systems (DMS)
- Understanding of channel partner operations, including sales, installation, service processes.
- Knowledge of CRM and project management tools specific to the solar industry.
- Robust communication skills to work with both technical and non-technical stakeholders.
- Problem-solving skills to deliver IT solutions that enhance business performance.
📌 Dealer Management System (DMS) (Coimbatore)
🏢 Desirous Global Consulting
📍 Coimbatore
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