Job Title: E-commerce Operations & Business Development Executive

About the Role

We are looking for a proactive, organised and hands-on individual to manage the day-to-day e-commerce operations and support business development. This role will be responsible for ensuring a seamless customer experience, from the moment an order is placed to its successful delivery, while also helping grow the business through customer engagement and proactive sales outreach.

Key Responsibilities

1. E-commerce Order Management & Fulfilment

- Manage all orders received through the company website, end to end.
- Generate and organise packing slips, oversee order packing and coordinate dispatch with courier partners.
- Ensure orders are accurately processed and dispatched within timelines.
- Coordinate with logistics partners to resolve shipment delays or delivery issues.
- Follow up with customers regarding their orders and delivery experience.

2. WhatsApp & Customer Relationship Management

- Manage incoming WhatsApp orders, customer messages and product enquiries.
- Respond promptly and professionally to customer questions, provide product information and convert enquiries into sales.
- Follow up with prospective and existing customers to drive repeat purchases.
- Identify business development opportunities through customer interactions.

3. Shipment Tracking & Customer Communication

- Track shipments using courier tracking details.
- Update shipment and tracking information on the website.
- Send customers timely order status, dispatch and delivery updates through WhatsApp, SMS or other communication channels.




- Proactively follow up on delayed, pending or unsuccessful deliveries.

4. Business Development & Sales

- Conduct business development outreach through emails, cold calls and follow-ups.
- Identify and engage potential retail, corporate gifting and business customers.
- Maintain prospect databases and follow up on sales leads.
- Support customer acquisition and revenue growth initiatives.

5. Website & Data Management

- Manage product listings, descriptions, pricing and inventory information on the website.
- Ensure product information and availability are accurate and up to date.
- Maintain customer records, order databases, shipment records and business development trackers.
- Perform regular data entry and administrative tasks to ensure smooth business operations.

The Ideal Candidate

- Highly organised, detail-oriented and dependable.
- Excellent written and verbal communication skills.
- Comfortable handling customer conversations over WhatsApp, email and phone.
- Proactive, with the confidence to make cold calls and conduct sales outreach.
- Comfortable working with e-commerce platforms, spreadsheets and basic website administration.
- Able to multitask and independently manage day-to-day operational responsibilities.
- Customer-first mindset with a strong sense of ownership and accountability.

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:

- Food provided

Education:

- Bachelor's (Required)

Language:

- English fluently (Preferred)

Location:

- Chennai, Tamil Nadu (Required)

Work Location: In person

📌 Customer Service Officer (Chennai)
🏢 INIPPU INDULGENCE
📍 Chennai