Job Description – Customer Care Executive

Department: Service Department
Designation: Customer Care Executive
Qualification: Graduate (Any Stream)
Experience: 1 Year (Freshers can also apply)
Reporting To: Service Head
Location: Rajkot, Gujarat

Key Responsibilities:

- Customer Support: Handle incoming customer calls, inquiries, complaints, and service-related queries professionally.
- Service Coordination: Register service complaints, generate service tickets, and coordinate with service engineers for timely resolution.
- Customer Follow-up: Follow up with customers regarding pending complaints, service visits, and resolution status.
- Complaint Management: Maintain complaint records, track open and closed tickets, and ensure timely closure.
- Service Coordination: Coordinate with internal departments, dealers, and service teams for smooth service operations.
- Customer Feedback:



Collect customer feedback after service completion and maintain customer satisfaction records.
- Documentation & MIS: Maintain daily service reports, complaint registers, and service-related documentation.

Required Skills & Competencies:

- Good communication and telephone handling skills.
- Customer handling and problem-solving abilities.
- Basic knowledge of MS Excel, Word, and email.
- Positive coordination and follow-up skills.
- Patience, positive attitude, and customer-oriented approach.
- Ability to manage multiple customer queries efficiently.

Contact Details

Contact Person: Shital Rathod – HR Generalist
Mobile: (phone hidden)
Email: [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (CCE) (Rajkot)
🏢 RAJ COOLING WOLRD
📍 Rajkot