Reports To: F&B; Supervisor / Restaurant Manager / F&B; Manager
Location: As per company requirements
1. Job Summary
The Food & Beverage Staff is responsible for providing excellent food and beverage service to guests, ensuring guest satisfaction, maintaining cleanliness, and following hotel service standards and operating procedures.
2. Roles and Responsibilities
- Welcome guests warmly and escort them to their tables.
- Present menus and assist guests with food and beverage selections.
- Take food and beverage orders accurately and communicate them to the kitchen.
- Serve food and beverages professionally and on time.
- Ensure tables are properly arranged and maintained.
- Maintain cleanliness and hygiene in the restaurant and service areas.
- Coordinate with kitchen staff to ensure smooth and timely service.
- Handle guest requests, complaints, and feedback professionally.
- Follow food safety, hygiene, and sanitation standards.
- Assist in restaurant setup, buffet arrangements, and closing procedures.
- Ensure proper handling of restaurant equipment, crockery, cutlery, and glassware.
- Follow hotel policies, SOPs, and grooming standards.
- Assist in billing and payment collection whenever required.
- Maintain a professional attitude and teamwork with other departments.
3. Required Skills
- Good communication and interpersonal skills.
- Customer service orientation.
- Basic knowledge of food and beverage service.
- Ability to work in a team.
- Valuable grooming and personal hygiene.
- Problem-solving and multitasking abilities.
- Ability to work in shifts, weekends, and holidays.
4. Educational Qualification
- Minimum: Plus Two / Higher Secondary.
- Diploma or certificate in Hotel Management is preferred.
- Freshers with a positive attitude may also apply.
5. Experience
- 1–2 years of experience in hotels, restaurants, or hospitality establishments
- Performance Expectations (KPIs)
- Guest satisfaction and service quality.
- Timely and accurate order delivery.
- Personal grooming and hygiene.
- Compliance with F&B; SOPs.
- Teamwork and coordination.
- Positive guest feedback.
- Minimum guest complaints.
7. General Expectations
- Maintain discipline and punctuality.
- Follow instructions from reporting managers.
- Maintain confidentiality of company and guest information.
- Adhere to company rules and regulations.