Job Description – Floor Manager
Location: Panvel
Experience: 5+ Years
Starting Salary: ₹30,000 per month
Employment Type: Full-Time
Job Summary
We are looking for an experienced and responsible Floor Manager to manage daily floor operations, supervise staff, ensure smooth workflow, and maintain high standards of customer service and operational efficiency.
Key Responsibilities
- Manage and supervise daily floor operations.
- Monitor staff performance and ensure proper task allocation.
- Coordinate with different departments for smooth operations.
- Handle customer queries, complaints, and escalations.
- Ensure discipline, cleanliness, and proper maintenance of the floor.
- Monitor staff attendance, duty schedules, and productivity.
- Train and guide team members to improve performance.
- Ensure company policies and operational procedures are followed.
- Prepare daily operational reports and maintain records.
- Identify operational issues and implement effective solutions.
- Ensure customer satisfaction and service quality.
- Report daily activities and performance to senior management.
Requirements
- Graduate in any discipline preferred.
- Minimum 5+ years of experience in floor management or operations.
- Strong leadership and team-management skills.
- Excellent communication and interpersonal skills.
- Good problem-solving and decision-making abilities.
- Basic knowledge of MS Office and reporting.
- Ability to handle multiple responsibilities efficiently.
- Strong organizational and time-management skills.